Fidus Systems: Technical Sales Operations Manager

3 weeks ago

Kitchener, Ontario, Canada Fidus Systems Full time

Fidus Systems, a pioneering leader in high-tech design, is seeking a seasoned Technical Sales Operations Manager to join their team. Based in Ottawa, with additional design centers in Waterloo and San Jose, Fidus is a dynamic firm that specializes in cutting-edge electronic product development.



As a Technical Sales Operations Manager, you will be working closely with the local Sales/Business Manager to support clients and drive business growth. A distinguished professional in this role sets priorities, acts as the glue that keeps the team together, and thrives in a fast-paced environment with daily client communication and a common goal.



Key Responsibilities


  • Partner with local Business Managers to maintain up-to-date information for accounts and clients while assisting them in managing ongoing and upcoming opportunities;
  • CRM (Salesforce) entry support and maintenance;
  • Maintain information accuracy through defined sales processes and proper reporting;
  • Assist with the preparation of client Proposals/Presentations and Quotations while adhering to Fidus Quality Standards;
  • Client Relationship Management during Business Manager absence by providing excellent customer service, quick response, and proper etiquette;
  • Professionally field and qualify incoming leads in the CRM and ensure correct follow-through actions are taken;
  • Sleuth out leads using CRM Database, LinkedIn to introduce Fidus and set up meetings for Business Managers;
  • Responsible for collecting data and creating various reports as requested in CRM (Salesforce);
  • Work with the Sales Team to ensure submissions are on-time and follow-up schedules are maintained;
  • Work with the Sales Team to track and log lost opportunities and lead lost opportunity investigations;
  • Assist with new marketing initiatives (case studies, conferences, brochures, etc.) by working with the Sales Team and Engineering Team;
  • Review current internal sales processes, and then recommend improvements and/or new processes to help adapt to changing business requirements;
  • Act as a liaison between various departments (estimation, project management, finance) to ensure timelines are met and information is provided in regards to Sales Activities.


Requirements


  • Post-secondary education in a related field or the equivalent professional work experience;
  • Minimum of five (5) years of experience in a Customer Service, Support, or Sales-focused role;
  • Experience in the technology sector or a professional services agency;
  • Proficiency using Salesforce;
  • Proficiency using MS Office, including Word, Excel, Outlook;
  • Exhibit strong communication skills, fluent in English;
  • Excellent organizational skills with a strong attention to detail;
  • Interacts well with customers and other employees;
  • Enjoy working in an ever-changing and diverse environment;
  • Experience in aerospace and/or defense industry preferred.


What's in it for You

Fidus Systems offers a competitive salary of $85,000 - $110,000 per year, depending on experience, plus a generous benefits package and company culture that values its employees. As a Technical Sales Operations Manager, you will be working with a proud Tier 1 High-Tech Design House at a rapidly expanding industry, with opportunities to work on advanced technologies that enable Artificial Intelligence (AI), Internet of Things (IoT), Autonomous Vehicles, and Fin tech. Join an evolving company where you can make your voice heard and create the change you want to see.



Fidus Systems is committed to creating a diverse environment and is proud to be an equal opportunity employer. Accommodations are available upon request for candidates taking part in all aspects of the selection process.

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