Banquet Server

1 month ago

Vancouver, British Columbia, Canada Accor Full time
Job Title: Banquet Server

About the Role:

We are seeking a highly skilled and experienced Banquet Server to join our team at Fairmont Hotel Vancouver. As a Banquet Server, you will be responsible for providing exceptional service to our guests during banquets and events. You will work closely with our culinary team to ensure that every guest has a memorable dining experience.

Key Responsibilities:

  • Consistently offer professional, friendly, and engaging service to guests
  • Assist guests with beverage and food menu items in an informative and helpful way
  • Serve all food and beverage items for assigned banquet meetings
  • Have full knowledge of beverage lists and promotions
  • Have full knowledge of all menu items, garnishes, contents, and preparation methods
  • Follow outlet policies, procedures, and service standards
  • Follow all safety and sanitation policies when handling food and beverage

Requirements:

  • Previous front-of-house customer service experience is required
  • Must hold valid Serving It Right certification
  • Previous point-of-sale system experience is an asset
  • Excellent communication and organizational skills
  • Fluent in both official languages is required
  • Strong interpersonal and problem-solving abilities
  • Highly responsible and reliable
  • Ability to work well under pressure in a fast-paced environment
  • Ability to focus attention on guest needs, remaining calm and courteous at all times
  • Ability to work cohesively with fellow colleagues as part of a team
  • Ability to work flexible schedules, including evenings, weekends, and overnights

Physical Aspects of the Position:

  • Constant standing and walking throughout shift
  • Frequent lifting and carrying up to 30lbs
  • Frequent kneeling, pushing, and pulling
  • Occasional ascending or descending ladders, stairs, and ramps
  • Proven ability to carry three entrée plates or more at one time

What We Offer:

  • An inclusive, empowering, and positive workplace where we place people at the heart of everything we do
  • The opportunity to have fun at work alongside passionate hospitality professionals who strive to make the world a more welcoming place
  • The opportunity to live, work, and play across the world through our employee internal transfer programs
  • A competitive rate starting at $17.14 per hour (plus gratuities), increasing to $21.43 after 90 shifts and bi-annual increases
  • Complimentary meal through our Colleague Dining Program
  • Complimentary uniform laundering
  • Complimentary hotel stay with breakfast for two through our BE OUR GUEST program
  • The opportunity to work in a luxury hotel environment and a Vancouver heritage building with a historic legacy dating back to 1939
  • Free learning programs through our Academies and discounted eCornell courses
  • Ability to make a difference through our Corporate Social Responsibility activities

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