Banquet Server Lead
3 weeks ago
Job Title: Banquet Server Lead
At EightSix Network, we are seeking a highly skilled and experienced Banquet Server Lead to join our team. As a key member of our leadership team, you will be responsible for ensuring seamless event execution and exceptional guest service.
Key Responsibilities:
- Manage event floor staff, ensuring they are dressed in uniform and delivering exceptional guest service in a friendly yet speedy manner.
- Work directly with event coordinators or hosts, problem-solving in the moment when addressing questions or concerns that may arise during or before service.
- Be the lead on event supervision and execution, ensuring tables are decorated correctly, food is presented well, and service goes off without a hitch.
- Manage clients in an efficient yet organized manner, including setting up meetings, forwarding contracts, billing, and delivering feedback and coaching to the banquet team.
- Provide full room set-ups, including A.V. and bar, and ensure rooms are checked and maintained throughout the service.
- Manage the bar and liquor orders, as well as scheduling and labor costs.
- Handle administration duties, including invoicing and A/R, contracts, customer service (email and phone inquiries), and demonstrate leadership by building positive team morale.
Requirements:
- Exceptional guest service skills.
- Attention to detail.
- Leadership skills that rally the team during big events while resolving conflicts and getting the job done - lead by example.
- Ability to manage multiple variables - the food, the costs, pricing, scheduling, and more.
- Impromptu problem-solving skills when dealing with internal and external conflict.
- Exceptional communication skills, providing leadership to staff and managing guests.
- High stamina (as you will be on your feet most of the day).
- Desire and ability to earn the respect of your team.
- Ability to create a positive working environment and provide ongoing positive feedback to colleagues.
- Enthusiastic and inspiring.
Opportunities:
- Cultivate your own development by working with other leaders.
- Attend leadership development seminars and conferences.
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