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Customer Service Representative

2 months ago

Edmonton, Alberta, Canada Impres Inc Full time
Customer Service Representative Customer Service Representative

Join our team as a Customer Service Representative and make a meaningful impact on patient lives. As a key member of our team, you will be responsible for connecting with healthcare professionals to drive sales and provide exceptional customer service.

Key Responsibilities:
  • Develop and execute a strategic plan to drive sales and meet targets
  • Provide healthcare professionals with up-to-date product information and evidence-based selling
  • Actively participate in team meetings and share best practices and field insights
  • Complete administrative tasks, including call reporting and expense reporting, within designated timeframes
  • Meet and exceed sales targets and key performance indicators (KPIs)
  • Follow company policies and procedures, including those related to pharmacovigilance and adverse event reporting
What We're Looking For:
  • Previous sales experience
  • A completed university degree
  • A valid driver's license with access to a vehicle for territory travel
  • A play-to-win attitude, taking pride in work and results
  • An innovative mindset, solutions-oriented and not afraid to try new things
  • Business acumen, with above-average organizational skills and communication
  • Integrity, being responsible, reliable, and accountable
What We Offer:
  • Competitive compensation package, including a base salary of $45,000 to $50,000 depending on experience
  • Autonomy and flexibility to work independently
  • Ongoing learning and development opportunities
  • Career growth opportunities in a dynamic and fast-growing company
  • A collaborative, diverse, and inclusive culture
About Impres:

Impres is a leading commercial partner in the healthcare industry, dedicated to exceeding client expectations and delivering impressive results. Our team is passionate about what we do and is committed to fostering a culture of inclusion and diversity.

We are a Great Place to Work and a Top 50 Best Workplace in Canada, offering unlimited opportunities for growth and development. Our people are our most valuable asset, and we are committed to creating a work environment that is collaborative, dynamic, and rewarding.