Parking Enforcement Officer

Parking Enforcement OfficerRequisition ID: 42045

Organization
Located on the traditional, ancestral and unceded lands of the xwməθkwəy̓əm (Musqueam), Sḵwx̱wú7mesh (Squamish), and səlilwətaɬ (Tsleil-Waututh) Peoples, Vancouver has a commitment to becoming a City of Reconciliation. Vancouver consistently ranks as one of the world's most liveable cities and is working towards being the greenest city in the world. Named among Canada's Top 100 Employers, BC's Top Employers, and Canada's Greenest Employers, the City of Vancouver seeks colleagues who can help shape and embody our core commitments to sustainability, reconciliation, equity and outstanding quality of life for all residents.

Consider joining our committed team of staff and being part of an innovative, inclusive and rewarding workplace.

Main Purpose & Function
Parking Enforcement Officers (PEO's) enforce on-street parking By-Laws and programs that promote safety, the free flow of traffic, access to and availability of parking for both the public and local businesses which contributes to our City's livability and vibrant economy.

The Parking Operations & Enforcement Branch is seeking auxiliary staff for pre-scheduled and on-call shifts (see below for requirements). The Parking Enforcement Branch operates 7 days per week, 363 days a year and is open from 6:00AM to midnight.

Specific Duties & ResponsibilitiesPEO's may enforce parking By-Laws and regulations on foot, by bicycle and/or by driving City vehicles in assigned patrols across all areas of the City.Enforcement activities include: issuing parking tickets at meters, within residential and commercial areas; issuing municipal code tickets (such as lawn sprinkling, noise abatement and anti-idling); responding to parking complaints from the public, ensuring parking compliance in school, bus and other related parking zones, assisting in the identification and removal of abandoned or illegally parked vehicles, as well as arranging towing and impounding of vehicles for parking violations.PEO's work independently and provide informative customer service to the public by answering questions regarding By-law tickets, parking policies, special events, providing directions and answering general inquiries, all in a professional manner. Public interaction may also include managing and resolving conflict situations. PEO's document ticket information for the City's Adjudication process on both a handheld device and computer terminal. Officer testimony in court may be a requirement.Qualifications
Education and Experience:Completion of Grade Twelve, supplemented by courses from BCIT and/or the Justice Institute that support regulatory or enforcement activity are considered an asset.Experience in enforcement or providing customer service, working outdoors, or an equivalent combination of training and experience is essential.Knowledge, Skills and Abilities:Excellent oral communication skills are required to support the interpretation and explanation of bylaws and regulations, as well as to liaise with a variety of internal and external contacts.Fluency in English (verbal and written) is essential, other languages are an asset.Ability to learn, interpret and appropriately apply City By-laws.Demonstrated experience and ability working with the public with tact, diplomacy and firmness to confidently handle confrontational situations.Ability to investigate complaints, assess violations, determine remedial action and enforce bylaws with impartiality, sound judgment and discretion.Attention to detail, investigative skills and ability to gather evidence is essential.Ability to accurately and factually record and prepare detailed activity reports.Ability to represent the City in adjudication and potentially court proceedings.Strong computer skills with proficiency in MS Office.Computer literacy (minimum of 30 wpm typing speed) and ability to use handheld technology.Demonstrate strong administrative skills including excellent writing ability to prepare detailed activity reports.Ability to abide by safe working practices, department policies and procedures.Ability to confidently read maps and travel safely and efficiently to specific locations.Driver's License and Record Checks:A Police Record Check is a requirement of this position. A clearance requires the absence of any criminal charges or convictions related to this position.A current and valid Class 5 BC Driver's License or higher with a safe driving record are required.The license must not include any restrictions that would affect the ability to legally and safely carry out job responsibilities. ***To be considered for the position, applicants must attach copies of their Commercial Driving Records Abstract (N Print) and Insurance & Claims history record for the past 3 years for review. Documents should be dated within the past 30 days.***

PEO Working Requirements:Ability to work with a minimum of supervision whilst upholding the highest standards of professionalism required in this position of trust.Ability to work in all areas of Vancouver.Ability to work outdoors in all weather conditions (rain, heat, snow) and have the stamina to be mobile (walk) long distances km/day) on a daily basis.Ability to wear a uniform and maintain a professional appearance.Auxiliary status- Auxiliary employees are hired to provide relief for regular full-time employees, as such, the number of shifts/hours will vary and are not guaranteed.The Parking Enforcement Branch operates 7 days per week, 363 days a year and is open from 6:00AM to midnight. Currently, we require auxiliary staff to be available to work:In High Demand Periods (Winter, Spring & Summer Vacation as defined by the Vancouver School Board): At least (5) days per week including Saturday, Sunday and at least (3) week days on shifts between the hours of 6:15AM and midnightIn Low Demand Periods: At least (3) days per week including Saturday, Sunday and at least (1) weekday on shifts between the hours of 6:15AM and midnightEight (8) Statutory Holidays within a yearOn days that auxiliary PEO's are listed as available, but are not pre-scheduled to work, there is an opportunity to accept shifts via Parking Enforcement's call-out procedure. Please be aware there is no guarantee of a minimum number of hours of work offered as auxiliary employees work on an as needed basis.

Application Requirements:
To be considered for this position the candidates must provide detailed information to support their application. A cover letter and resume including the following information is required:Why you are interested in the positionHow your education and experience supports your 'fit' and interest in this positionA description of your physical ability and regular activities that demonstrate you are physically able to be mobile to cover up to kms per 8 hour shiftYour work experience, education, skills, knowledge, and abilities demonstrating your qualifications for this positionInformation Session
As part of our recruitment process, we will require you to attend a half day information session tentatively scheduled on Saturday, August 31, 2024 which will include the following:A Typing TestJob InformationA Written Assessment and Screening InterviewAn opportunity to Job Shadow with a PEOTrainingSuccessful candidates will be required to complete mandatory training which runs for a minimum of 8 weeks (but may go up to 12 weeks), anticipated for Monday to Friday with varying shiftsDuring the training period you must be available to work up to 35 hours per week.A Police Record Check is a requirement of this position. A clearance requires the absence of any criminal charges or convictions related to this position.

Candidates must attach the following records and satisfy the City's driving requirements to be considered for this role:Copy of your three-year ICBC Commercial Driver's Abstract (N Print) directly from ICBC dated within 30 days of this postingCopy of your three-year ICBC Driver's Claims History directly from ICBC within 30 days of this posting**Drivers who have moved to B.C. during the past three years will be required to provide their Driver's Abstract and Driver's Claims History from their previous place of residence.

Business Unit/Department: Engineering Services

Affiliation: CUPE 15 Non Pks

Employment Type: Auxiliary/Casual

Position Start Date: September 2024

Salary Information: Pay Grade GR-017: $31.66 to $37.20 per hour

Application Close: August 15, 2024

At the City of Vancouver, we are committed to recruiting a diverse workforce that represents the community we so proudly serve. Indigenous peoples, people of colour, 2SLGBTQ+ persons including all genders and persons with disabilities are encouraged to apply. Accommodations will be provided upon request during the selection process. Learn more about our commitment to diversity and inclusion.

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In addition to uploading your cover letter and resume, part of the application process may include answering application questions related to the preferred requirements of the role which may take approx. 5-10 minutes. Cover letters should express interest and highlight additional information relevant to the position and resumes should include a summary of skills and experience related to the position.

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