Assistant Customer Service Manager

4 weeks ago


Thornhill, Ontario, Canada Olive Branch Full time
Salary:

About Olive Branch:

Olive Branch is a brand-new kosher grocery store opening soon in Promenade Mall As we aim to be Thornhill's community hub and go-to source for premium kosher food, our team will be at the heart of an incredible shopping experience featuring a bakery department, fresh fish, deli, and cheese counters, produce departments, prepared foods, and convenient to-go options. We are committed to providing top-tier excellence in customer service, ensuring every customer leaves feeling like they never want to shop anywhere else. Be a part of something special where quality, community, and exceptional customer care come together to set a new standard in grocery retail.

About the role:

We are seeking an experienced and dynamic Assistant Customer Service Manager to work with the Front End team and the Olive Branch leadership team to provide excellence in customer service.

What you'll do:

  • Provide exceptional service to every Olive Branch customer
  • Support cashiers, manage customer inquiries, facilitate Olive Branch service programs, and more
  • Work primarily afternoon/evening shifts

What you'll bring:

  • Experience in and a commitment to community and customer service
  • Resourceful and courteous
  • Motivated to learn new things and grow within the Olive Branch family
  • Flexibility to work a variety of hours, which may include days, evenings, and weekends
  • An outstanding teammate with good interpersonal skills
  • Adaptable in a fast-paced work environment
  • Experience in grocery retail is preferred

What's in it for you:

Comprehensive benefits program for ALL (part-time, full-time, hourly, and salaried employees) with extended health, prescription drug, dental, and vision coverage

Above-industry average compensation and annual performance bonus plan opportunities

Generous time-off provided (with Saturdays off guaranteed)

Goodlife corporate membership program

Easy-to-use app-based scheduling tool to view shifts, block off availability, and request time off

In-depth training to help you succeed in your role and ample growth opportunities to cultivate your career at Olive Branch

Please note that Olive Branch is a 100% kosher store and is closed during all Jewish religious holidays and every Saturday throughout the year, as well as Christmas Day and New Year's Day.

Equal employment opportunity

Research shows that women-identifying and other marginalized individuals tend to only apply when they meet 100% of the qualifications; if you don't have all the listed qualifications, we encourage you to apply anyway

Olive Branch does not discriminate in hiring or terms and conditions of employment because of an individual's race, ancestry, colour, place of origin, religion, gender, gender identity, national origin, citizenship, age, disability, sexual orientation, family status or marital status, or any other protected category recognized by provincial or federal laws.

Should you require any accommodation, please inform us and we will work with you to meet your accessibility needs. For any accessibility-related assistance, requests for information in accessible alternative formats or to report any accessibility problems, please share in your application.



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