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Senior Collections Representative

3 months ago

Richmond Hill, Ontario, Canada Xerox Canada Ltd. Full time
Description & Requirements

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About Xerox Holdings Corporation
For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we've expanded into software and services to sustainably power today's workforce. From the office to industrial environments, our differentiated business solutions and financial services are designed to make every day work better for clients — no matter where that work is being done. Today, Xerox scientists and engineers are continuing our legacy of innovation with disruptive technologies in digital transformation, augmented reality, robotic process automation, additive manufacturing, Industrial Internet of Things and cleantech. Learn more at and explore our commitment to diversity and inclusion. Overview:
In a team environment, manage an assigned portfolio of client accounts with outstanding payments owing to Xerox Canada.
Manage a given portfolio of client accounts within the guidelines of Xerox policies and procedures to ensure compliance to Xerox contractual obligations and expedite payment of the account. This includes:
  • The collection of accounts as assigned and maintaining efficient portfolio performance.
  • Conclusively resolving all issues while mitigating loss exposure to Xerox through the collection of delinquent accounts. This involves working closely, and coordinating, with various Xerox departments including Sales, Credit, Legal, Customer Relations Centre, and Service.

Location:
This is currently a hybrid position based out of our head office in Toronto.
Responsibilities:
  • Manage a large portfolio of client accounts with outstanding payments owing to Xerox Canada, working through various complex resolutions
  • Maintain superior negotiation skills to optimize Customer Satisfaction to ensure a positive, ongoing business relationship with the customer.
  • Achieve assigned Accounts Receivable targets
  • Identify disputes when raised through discussion with clients. Prepare documentation expediently in order to achieve resolution in line with Xerox policies
  • Secure a positive outcome to client contacts in the form of a payment commitment and/or identify, resolve, or escalate all barriers to customer payment or obtain agreement with client on the proposed resolution to an issue
  • Maintain systemic and timely follow-up of customer payment promises and issues through the use of on-line customer logs and other administrative tools and resources
  • Prepare required correspondence to customers (external and internal) in a timely and professional manner
  • Understand contract documents and terms of obligations to achieve assigned Accounts Receivables targets
  • Provide French language support to assist Collections Services / Legal Counsel Team


Qualifications:
  • Fully Bilingual - Fluent in English and French required
  • Previous collections experience is required
  • University degree, Community College Diploma, or equivalent business experience preferred
  • Excellent negotiations skills
  • Excellent interpersonal and communication skills, and the ability to interact effectively with both internal and external clients under difficult and sometimes emotional circumstances.
  • Highly motivated, self-starter, who can work with a team, and independently
  • Ability to multi-task, be well organized, and responsive to changing simultaneous priorities
  • Extremely customer-focused with strong telephone, organizational, and problem-solving skills
  • Ability to work quickly in high-pressure situations
  • Superior attention to detail


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