Technical Support Specialist, Tier 1

1 week ago

Victoria, British Columbia, Canada Camosun College Full time
Technical Support Specialist Summary: Provide technical administrative support to students and employees, troubleshooting and resolving technical issues with endpoint user hardware, applications, and operating systems.

Reporting to the supervisor and as a member of the Technical Support team, the Technical Support Specialist provides technical administrative support to students and employees. This includes first level technical troubleshooting, support to all call/email-in and walk-in customers for a broad range of endpoint user hardware, applications and operating systems.

Key Responsibilities:

  • Acts as the initial point of contact for all internal and external, college-related IT support requests
  • Ensures all service requests, change requests and incidents are coordinated and complied with according to either published service levels or according to service matrices
  • Performs an initial diagnosis and support of problems from discussions with the client
  • Provides solutions via telephone, email or in person where possible
  • Advises clients of and assigns work orders, when necessary, to other technical resources
  • Assigns priorities to work orders and assigns to appropriate ITS technical support staff and tracks all work order requests to ensure their timely completion
  • Uses remote control software to manage client desktop computers, for example, installing/updating software, troubleshooting errors, etc.
  • Creates user accounts staff, students and groups
  • Implements changes to client hardware and software according to plans and procedures developed by the department
  • Deploys end point user devices according to plans and procedures developed by the department
  • Deploys and maintains classroom and lab technology
  • Answers basic questions to assist users with the general operation of college owned devices and student owned devices or provides guidance to other resources
  • Provides assistance on the basic use of supported software, as well as trouble-shooting assistance or provides guidance to other resources
  • Provides technical assistance and/or orientation for users in basic use of end-point computing devices, printers and related equipment
  • Provides lab orientation for classes
  • Maintains a configuration database (inventory and specifications) of all IT assets and assists with the maintenance of asset management for hardware, software and supplies
  • Generates reports as directed by the supervisor and/or manager
  • Assists in the development and refinement of client service procedures and processes
  • Assist in the generation and revision of department and end-user documentation

Requirements:

  • Two-year Technologist Diploma in Computing, Electronics or equivalent as well as two years of recent computer-related work experience in a medium size or large size networked service desk environment or an equivalent combination of education and experience
  • Proven knowledge of common operating systems, word processing packages, spreadsheets, database and network programs (for example UNIX, TCP/IP, Windows, MSOffice suite)
  • Must have specialization in one area of software, hardware or network
  • Excellent human relations skills including effective listening, team work, courtesy, understanding and respect for the dignity of others
  • Proven customer service skills - including a tolerance for frequent faculty, staff and student contact
  • Ability to locate, read, understand, and synthesize technical information from a variety of sources to solve technical problems in a timely manner
  • Ability to communicate effectively with the client to discover the nature of their technology problems and goals and to provide a range of suitable solutions
  • Physically able to lift and move equipment and supplies

Core Capabilities:

  • Focus on Students and Their Success
  • Cultural Alignment
  • Fostering and Nurturing Relationships

  • Technical Support Specialist, Tier 1

    2 months ago

    Victoria, British Columbia, Canada Camosun College Full time

    GENERAL STATEMENTReporting to the supervisor and as a member of the Technical Support team, the Tier 1 Technical Support Specialist provides technical administrative support to students and employees. This includes first level technical troubleshooting, support to all call/email-in and walk-in customers for a broad range of endpoint user hardware,...

  • Technical Support Specialist

    3 weeks ago

    Victoria, British Columbia, Canada Blackman Support Services Ltd. Full time

    Job SummaryWe are seeking a highly skilled Technical Support Specialist to join our team at Blackman Support Services Ltd. as a key member of our technical support group.Key ResponsibilitiesProvide technical assistance and support to users experiencing difficulties with computer systems, software, and hardware.Research and implement solutions to technical...

  • Technical Support Specialist

    2 weeks ago

    Victoria, British Columbia, Canada Blackman Support Services Ltd. Full time

    About the RoleWe are seeking a highly skilled Technical Support Specialist to join our team at Blackman Support Services Ltd. as a key member of our technical support team.Key ResponsibilitiesTechnical Support: Provide technical assistance to users experiencing difficulties with computer systems, software, and hardware.Problem-Solving: Consult user guides,...

  • Technical Support Specialist

    2 weeks ago

    Victoria, British Columbia, Canada Blackman Support Services Ltd. Full time

    About the RoleWe are seeking a highly skilled Technical Support Specialist to join our team at Blackman Support Services Ltd. as a key member of our technical support team.Key ResponsibilitiesTechnical Support: Provide technical assistance to users experiencing difficulties with computer systems, software, and hardware.Problem-Solving: Consult user guides,...

  • Technical Support Specialist

    2 weeks ago

    Victoria, British Columbia, Canada Blackman Support Services Ltd. Full time

    About the RoleWe are seeking a highly skilled Technical Support Specialist to join our team at Blackman Support Services Ltd. as a key member of our technical support team.Key ResponsibilitiesTechnical Support: Provide technical assistance to users experiencing difficulties with computer systems, software, and hardware.Problem-Solving: Consult user guides,...

  • Technical Support Specialist

    2 weeks ago

    Victoria, British Columbia, Canada Blackman Support Services Ltd. Full time

    About the RoleWe are seeking a highly skilled Technical Support Specialist to join our team at Blackman Support Services Ltd. as a key member of our technical support team.Key ResponsibilitiesTechnical Support: Provide technical assistance to users experiencing difficulties with computer systems, software, and hardware.Problem-Solving: Consult user guides,...

  • Technical Support Specialist

    7 days ago

    Victoria, British Columbia, Canada Orbit Installations inc. Full time

    At Orbit Installations inc., we are seeking a skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing top-notch technical assistance to our users. Your primary goal will be to resolve user issues in a timely and efficient manner. To achieve this, you will consult user guides, technical...

  • Technical Support Specialist

    7 days ago

    Victoria, British Columbia, Canada Orbit Installations inc. Full time

    At Orbit Installations inc., we are seeking a skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing top-notch technical assistance to our users. Your primary goal will be to resolve user issues in a timely and efficient manner. To achieve this, you will consult user guides, technical...

  • Technical Support Specialist

    2 weeks ago

    Victoria, British Columbia, Canada Orbit Installations inc. Full time

    Job SummaryOrbit Installations inc. is seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing top-notch technical assistance to our customers, ensuring their computer systems and software are running smoothly.Key ResponsibilitiesTechnical Support: Respond to customer...

  • Technical Support Specialist

    2 weeks ago

    Victoria, British Columbia, Canada Orbit Installations inc. Full time

    Job SummaryOrbit Installations inc. is seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing top-notch technical assistance to our customers, ensuring their computer systems and software are running smoothly.Key ResponsibilitiesTechnical Support: Respond to customer...

  • Technical Support Specialist

    2 weeks ago

    Victoria, British Columbia, Canada Orbit Installations inc. Full time

    Job SummaryOrbit Installations inc. is seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing top-notch technical assistance to our customers, ensuring their computer systems and software are running smoothly.Key ResponsibilitiesTechnical Support: Respond to customer...

  • Technical Support Specialist

    2 weeks ago

    Victoria, British Columbia, Canada Orbit Installations inc. Full time

    Job SummaryOrbit Installations inc. is seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing top-notch technical assistance to our customers, ensuring their computer systems and software are running smoothly.Key ResponsibilitiesTechnical Support: Respond to customer...

  • Technical Support Specialist

    3 days ago

    Victoria, British Columbia, Canada Blackman Support Services Ltd. Full time

    Job Title: Technical Support AnalystWe are seeking a highly skilled Technical Support Analyst to join our team at Blackman Support Services Ltd.Job Summary:The Technical Support Analyst will provide technical assistance and support to our clients, ensuring that their computer systems and networks are running smoothly and efficiently.Key...

  • Technical Support Specialist

    4 days ago

    Victoria, British Columbia, Canada Blackman Support Services Ltd. Full time

    Job Title: Technical Support AnalystWe are seeking a highly skilled Technical Support Analyst to join our team at Blackman Support Services Ltd.Job Summary:The Technical Support Analyst will provide technical assistance and support to our clients, ensuring that their computer systems and networks are running smoothly and efficiently.Key...

  • Technical Support Specialist

    1 week ago

    Victoria, British Columbia, Canada Orbit Installations inc. Full time

    At Orbit Installations inc., we are seeking a skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing top-notch technical assistance to our users. Your primary duties will include responding to user inquiries, researching and implementing solutions, and providing training and advice to...

  • Technical Support Specialist

    1 week ago

    Victoria, British Columbia, Canada Orbit Installations inc. Full time

    At Orbit Installations inc., we are seeking a skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing top-notch technical assistance to our users. Your primary duties will include responding to user inquiries, researching and implementing solutions, and providing training and advice to...

  • Technical Support Specialist

    2 weeks ago

    Victoria, British Columbia, Canada Orbit Installations inc. Full time

    Job SummaryOrbit Installations inc. is seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing top-notch technical assistance to our customers, ensuring their computer systems and equipment are running smoothly.Key ResponsibilitiesTechnical Support: Respond to customer...

  • Technical Support Specialist

    2 weeks ago

    Victoria, British Columbia, Canada Orbit Installations inc. Full time

    Job SummaryOrbit Installations inc. is seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing top-notch technical assistance to our customers, ensuring their computer systems and equipment are running smoothly.Key ResponsibilitiesTechnical Support: Respond to customer...

  • Technical Support Specialist

    3 days ago

    Victoria, British Columbia, Canada Blackman Support Services Ltd. Full time

    Job Title: Technical Support AnalystWe are seeking a highly skilled Technical Support Analyst to join our team at Blackman Support Services Ltd.Job Summary:The Technical Support Analyst will be responsible for providing technical assistance and support to our clients and internal teams. This includes troubleshooting and resolving technical issues, providing...

  • Technical Support Specialist

    3 days ago

    Victoria, British Columbia, Canada Blackman Support Services Ltd. Full time

    Job Title: Technical Support AnalystWe are seeking a highly skilled Technical Support Analyst to join our team at Blackman Support Services Ltd.Job Summary:The Technical Support Analyst will be responsible for providing technical assistance and support to our clients and internal teams. This includes troubleshooting and resolving technical issues, providing...