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Claims Assistant II

3 months ago

Toronto, Ontario, Canada Intact Full time

Our employees are at the heart of what we do best: helping people, businesses and society prosper in good times and be resilient in bad times. When you join our team, you're bringing this purpose to life alongside a passionate community of experts.

Feel empowered to learn and grow while being valued for who you are– here, diversity is a strength. You have our commitment to support you in reaching your goals with tools, opportunities, and flexibility. It's our employee promise.

Our hybrid work model provides the balance between working from home and enjoying meaningful in-person interactions.

Read on to see how you can shape the future, win as a team, and grow with us.

About the role

We're looking for someone to join our growing team as a Claims Assistant II, Legal Support in our National Document Team. This team will be responsible for gathering, vetting and renaming documents from claims and transferring to the legal team. As a Claims Assistant II, you will be responsible for providing administrative support to our Claims and Legal teams. This is a multi-line role, offering opportunity to interface with a wide variety of centers of excellence within the operation. You will provide quality service and ensure prompt and professional execution of your duties, in line with Corporate policies and standards.

What you'll do here:

  • Responsible to access relevant claims systems to retrieve documents
  • Vet, organize and rename documents to save them into the legal document management system for the review of the legal team
  • Remove duplication of document(s) if applicable
  • Communicate with claims and legal team members when document are ready for review
  • Adhere and meet service level agreements
  • Identify process improvements to management

What you bring to the table:

  • High School or College Diploma including business/administration training or any combination of equivalent education and experience.
  • 3 months or more of related work experience within an administrative or clerical function
  • Exceptional time management and detail oriented abilities at a superior level
  • High attention to detail with accuracy and volume of work completed
  • Effective communications skills with an emphasis on ability to adhere to deadlines and meet SLA
  • Strong computer skills or training with standard office applications
  • At a high level, ability to identify, interpret and organize documents
  • Ability to multi-task and understand prioritization within a fast pace environment

What we offer

Working here means you'll be empowered to be and do your best every day. Here is some of what you can expect as a permanent member of our team:

  • A financial rewards program that recognizes your success
  • An industry leading Employee Share Purchase Plan; we match 50% of net shares purchased
  • An extensive flex pension and benefits package, with access to virtual healthcare
  • Flexible work arrangements
  • Possibility to purchase up to 5 extra days off per year
  • An annual wellness account that promotes an active and healthy lifestyle
  • Access to tools and resources to support physical and mental health, embracing change and connecting with colleagues
  • A dynamic workplace learning ecosystem complete with learning journeys, interactive online content, and inspiring programs
  • Inclusive employee-led networks to educate, inspire, amplify voices, build relationships and provide development opportunities
  • Inspiring leaders and colleagues who will lift you up and help you grow
  • A Community Impact program, because what you care about is a part of what makes you different. And how you contribute to your community should be just as unique.

We are an equal opportunity employer

At Intact, we value diversity and strive to create an inclusive, accessible workplace where all individuals feel valued, respected, and heard.

If we can provide a specific adjustment to make the recruitment process more accessible for you, please let us know when we reach out about a job opportunity. We'll work with you to meet your needs.

Click here to review other important information about the hiring process, including background checks, internal candidates, and eligibility to work in Canada.

If you are an employee of Intact or belairdirect, please apply for this role on Contact People.