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Sr. Manager-SAP CX Sales and Service Core Extensibility

4 months ago

Toronto, Ontario, Canada Cognizant Full time
About Cognizant's SAP Practice

Cognizant's SAP practice is part of our Enterprise Platform Services (EPS) unit with a presence across the World and acknowledged as a Global Strategic Service Provider (GSSP) of SAP services. Our diverse client base includes Fortune 500 companies. In Cognizant's SAP practice, we assist enterprises in enhancing business value in the digital era. As part of this practice, you will lead digital acceleration to equip our clients for the upcoming autonomous business by unleashing the potential of digital with industry-specific outcomes. Our broad service portfolio and business solutions empower our clients to achieve leadership, explore new revenue sources, and attain business agility—all while focusing on cost efficiency.

Role Overview

We are currently seeking an experienced SAP CX Sales and Service Core Extensibility professional to work with clients in North America, supporting various business opportunities such as managed services and transformation. This role involves close collaboration with our onsite sales/delivery teams, engaging in solution discussions, and workshops.

What You'll Do
  • Lead key activities of SAP Service cloud implementations, integrating with backend ISU (S/4HANA) system.
  • Facilitate essential workshops as per the methodology to capture business requirements and translate them into design specifications for customer solutions.
  • Define, design, and configure the system to meet business needs.
  • Create functional specifications and collaborate with technical consultants on application customization.
  • Collaborate with integration SME on linking SAP Sales & Service Cloud with the backend S/4HANA environment.
What You Bring to the Role
  • Demonstrated 14 to 17 years of expertise, specializing in SAP CX Sales and Service Core Extensibility and Integration.
  • Experience in ISU Utilities is beneficial. This position requires a strategic thinker who can align technology solutions with business requirements in Retail, Customer Services, and Utilities sectors to drive significant outcomes.
What We Offer
  • The opportunity to make an impact. Take the chance to bring your innovative ideas to help our company and clients enhance everyday operations.
  • Own your career journey. Stay ahead with our acclaimed learning and development system. We support your growth by offering reskilling, on-the-job learning, and guidance to explore new roles that suit you better.
  • Thrive in a high-performing team with a supportive culture. Embrace diverse experiences and perspectives, fostering a sense of belonging through our affinity groups and diversity and inclusion efforts.
  • A comprehensive rewards package, including a competitive salary, pension plan with matching contributions, and flexible health and financial benefits from day one.
  • Enjoy true work-life balance. Enhance your well-being with paid time off, flexible work options, volunteering opportunities, social activities, and more.
Working Arrangements

We aim to provide flexibility whenever feasible. This remote position is open to qualified candidates in Ontario and/or Nova Scotia based on business requirements. We support a healthy work-life balance through our well-being programs.

Kindly note that working arrangements may change depending on the project and client needs. We commit to transparent communication regarding role expectations.

Cognizant will only consider applicants legally authorized to work in Canada without sponsorship requirements, now or in the future.

We are committed to equal opportunities and value diversity in our organization. We do not tolerate discrimination based on various factors. Accommodations will be provided for individuals with disabilities throughout the application process and employment period.