Front of House Captain 2
7 days ago
Note: Applications will be accepted until 11:59 PM on the Posting End Date.
Job End Date
There are 10 vacancies for this position
At UBC, we believe that attracting and sustaining a diverse workforce is key to the successful pursuit of excellence in research, innovation, and learning for all faculty, staff and students. Our commitment to employment equity helps achieve inclusion and fairness, brings rich diversity to UBC as a workplace, and creates the necessary conditions for a rewarding career.
Job Summary
The Customer Services department of the Chan Centre for the Performing Arts is looking for highly motivated, proactive self-starters who are able to provide exceptional guest service. The Bar Captain has a variety of duties serving five venues including the 1,400 seat Chan Shun Concert Hall, the 275 seat Telus Studio Theatre, 160 seat Royal Bank Cinema, 225 seat Roy Barnett Recital Hall and 522 seat Old Auditorium.
This is a part-time, on-call, hourly position
Organizational Status
The Usher Captain position assists the Front of House Coordinator in supervising Chan Centre ushering staff to ensure strong, efficient customer service.
Work Performed
-Consistently offer professional, friendly, and engaging service with a focus on excellence patron experience.
-Assists Coordinator in ensuring that staff dress code is upheld.
-Dealing with patron related issues.
-Assigning staff breaks
-Provides feedback to Coordinators with respect to customer comments and concerns and writes accurate reports
-Demonstrates professionalism and acts as a representative for the Chan Centre at all times
-Performs other related tasks as required
In addition, the Usher Captain will, on rotation, also work a standard FOH position.
Time Commitment: Applicants must be available for a minimum of 2 shifts a week (approx. 8-10 hours) with one shift falling on a weekend (Friday, Saturday, Sunday). Shift start times can be in the morning, afternoon or evening. Must be available to work in May and June.
Consequence of Error/Judgement
Errors could have serious impact on relations with users and patrons and negatively affect the reputation of the Chan Centre and the University resulting in lost revenue. Errors in judgement could result in low staff morale, dissatisfied patrons and/or safety issues.
Supervision Received
Works under general supervision of the Coordinators.
Supervision Given
Supervises Front of House Attendants during performances and events. May have input into hiring, training, and performance evaluation of staff.
Minimum Qualifications
High school graduation. A minimum two years' experience in theatre or a related field.
Willingness to respect diverse perspectives, including perspectives in conflict with one's own
- Demonstrates a commitment to enhancing one's own awareness, knowledge, and skills related to equity, diversity, and inclusion
Preferred Qualifications
-A thorough understanding of Chan Centre policies and procedures.
-Theatre/Concert Hall experience.
-Experience in high-volume establishments.
-Ability to communicate effectively verbally and in writing.
-Ability to deal with a diversity of people in a calm, courteous, and effective manner.
-A team player that is highly motivated and leads by example
-Ability to provide quality service to customers in a courteous, patient manner.
-Ability to exercise tact, discretion and patience in dealing with patrons.
-Must be available to work in November, May and June.
-Ability to cover flexible shift times and respond to on-call demands including evenings and weekends an asset.
-Physical ability to perform the duties of the job such as lifting up to 15kg and standing for long periods of time.
-Ability to work effectively independently and in a team environment.
-Valid First Aid Certificate - Level 1 would be an asset.
-
Front of House Captain 2
4 days ago
Vancouver, British Columbia, Canada UBC Full timeJob Title: Front of House Captain 2 - Bar Department: FOH & TIX Support | Chan Centre for the Performing Arts Job Category: CUPE 2950 Hourly - Front of House Captain 2 The Chan Centre for the Performing Arts is seeking a highly motivated and proactive Front of House Captain 2 - Bar to join our team. As a key member of our Customer Services department, you...
-
Front of House Captain 1
2 weeks ago
Vancouver, British Columbia, Canada UBC Full timeStaff - UnionJob CategoryCUPE 2950Job ProfileCUPE 2950 Hourly - Front of House Captain 1Job TitleFront of House Captain 1 - First AidDepartmentFOH & TIX Support | Chan Centre for the Performing ArtsCompensation Range$ $21.58 CAD HourlyPosting End DateSeptember 13, 2024Note: Applications will be accepted until 11:59 PM on the Posting End Date.Job End...
-
Front of House Captain 2
5 days ago
Vancouver, British Columbia, Canada UBC Full timeJob SummaryThe Customer Services department of the Chan Centre for the Performing Arts is seeking a highly motivated and proactive individual to provide exceptional guest service. The Front of House Captain has a variety of duties serving multiple venues, including the Chan Shun Concert Hall and the Telus Studio Theatre.This is a part-time, on-call, hourly...
-
Front of House Captain 2
6 days ago
Vancouver, British Columbia, Canada UBC Full timeJob SummaryThe Customer Services department of the Chan Centre for the Performing Arts is seeking a highly motivated and proactive individual to provide exceptional guest service. The Front of House Captain has a variety of duties serving multiple venues, including the Chan Shun Concert Hall and the Telus Studio Theatre.This is a part-time, on-call, hourly...
-
Front of House Attendant
2 weeks ago
Vancouver, British Columbia, Canada UBC Full timeStaff - UnionJob CategoryCUPE 2950Job ProfileCUPE 2950 Hourly - Front of House AttendantJob TitleFront of House AttendantDepartmentFOH & TIX Support | Chan Centre for the Performing ArtsCompensation Range$ $20.18 CAD HourlyPosting End DateSeptember 13, 2024Note: Applications will be accepted until 11:59 PM on the Posting End Date.Job End DateThere are 20...
-
Front of House Attendant
4 days ago
Vancouver, British Columbia, Canada UBC Full timeFront of House Attendant Job Title: Front of House Attendant Job Summary: The Customer Services department of the Chan Centre for the Performing Arts is seeking highly motivated and proactive individuals to provide exceptional guest service as Front of House Attendants. Job Responsibilities: Provide exceptional guest service in accordance with Chan...
-
Front of House Captain 2
5 days ago
Vancouver, British Columbia, Canada UBC Full timeJob SummaryThe Customer Services department of the Chan Centre for the Performing Arts is seeking a highly motivated and proactive individual to provide exceptional guest service. The Front of House Captain has a variety of duties serving multiple venues, including the Chan Shun Concert Hall and the Telus Studio Theatre.Key ResponsibilitiesConsistently offer...
-
Front of House Captain 2
6 days ago
Vancouver, British Columbia, Canada UBC Full timeJob SummaryThe Customer Services department of the Chan Centre for the Performing Arts is seeking a highly motivated and proactive individual to provide exceptional guest service. The Front of House Captain has a variety of duties serving multiple venues, including the Chan Shun Concert Hall and the Telus Studio Theatre.Key ResponsibilitiesConsistently offer...
-
Front of House Captain
4 days ago
Vancouver, British Columbia, Canada UBC Full timeJob SummaryThe Customer Services department of the Chan Centre for the Performing Arts is seeking a highly motivated and proactive individual to provide exceptional guest service. The Bar Captain will be responsible for supervising concessions staff, ensuring strong and efficient customer service, and maintaining a high level of professionalism at all...
-
Front of House Captain
3 days ago
Vancouver, British Columbia, Canada UBC Full timeJob SummaryThe Customer Services department of the Chan Centre for the Performing Arts is seeking a highly motivated and proactive individual to provide exceptional guest service. The Bar Captain will be responsible for supervising concessions staff, ensuring strong and efficient customer service, and maintaining a high level of professionalism at all...
-
Front of House Captain
3 days ago
Vancouver, British Columbia, Canada UBC Full timeJob SummaryThe Customer Services department of the Chan Centre for the Performing Arts is seeking a highly motivated and proactive individual to provide exceptional guest service. The Bar Captain will be responsible for supervising concessions staff, ensuring strong and efficient customer service, and maintaining a high level of professionalism at all...
-
Front of House Attendant
4 days ago
Vancouver, British Columbia, Canada UBC Full timeJob SummaryThe Customer Services department of the Chan Centre for the Performing Arts is seeking highly motivated and proactive individuals to provide exceptional guest service. As a Front of House Attendant, you will be responsible for serving five venues, including the Chan Shun Concert Hall, Telus Studio Theatre, Royal Bank Cinema, Roy Barnett Recital...
-
Front of House Attendant
4 days ago
Vancouver, British Columbia, Canada UBC Full timeJob SummaryThe Customer Services department of the Chan Centre for the Performing Arts is seeking highly motivated and proactive individuals to provide exceptional guest service. As a Front of House Attendant, you will be responsible for serving five venues, including the Chan Shun Concert Hall, Telus Studio Theatre, Royal Bank Cinema, Roy Barnett Recital...
-
Front of House Attendant
4 days ago
Vancouver, British Columbia, Canada UBC Full timeJob SummaryThe Customer Services department of the Chan Centre for the Performing Arts is seeking highly motivated and proactive individuals to provide exceptional guest service. As a Front of House Attendant, you will be responsible for serving five venues, including the Chan Shun Concert Hall, Telus Studio Theatre, Royal Bank Cinema, Roy Barnett Recital...
-
Vancouver, British Columbia, Canada UBC Full timeStaff - UnionJob CategoryCUPE 2950Job ProfileCUPE 2950 Hourly - Assistant Front of House CoordinatorJob TitleAssistant Concessions and Front of House CoordinatorDepartmentFOH & TIX Support | Chan Centre for the Performing ArtsCompensation Range$ $27.93 CAD HourlyPosting End DateSeptember 13, 2024Note: Applications will be accepted until 11:59 PM on the...
-
Front-of-House Team Lead
4 days ago
Vancouver, British Columbia, Canada Toptable Group Full timeJob Summary:The Toptable Group is seeking a highly skilled and experienced Floor Manager to join our team. As a key member of our leadership team, you will be responsible for inspiring, developing, and managing our front-of-house team to deliver an exceptional guest experience.Key Responsibilities:Lead by example, demonstrating a passion for delivering...
-
Front-of-House Team Lead
5 days ago
Vancouver, British Columbia, Canada Toptable Group Full timeJob Summary:The Toptable Group is seeking a highly skilled and experienced Floor Manager to join our team. As a key member of our leadership team, you will be responsible for inspiring, developing, and managing our front-of-house team to deliver an exceptional guest experience.Key Responsibilities:Lead by example, demonstrating a passion for delivering...
-
Front of House Captain
1 day ago
Vancouver, British Columbia, Canada UBC Full timeJob SummaryThe Customer Services department of the Chan Centre for the Performing Arts is seeking a highly motivated and proactive individual to provide exceptional guest service. The successful candidate will be responsible for supervising ushering staff to ensure strong, efficient customer service.This is a part-time, on-call, hourly position that requires...
-
Front of House Captain
23 hours ago
Vancouver, British Columbia, Canada UBC Full timeJob SummaryThe Customer Services department of the Chan Centre for the Performing Arts is seeking a highly motivated and proactive individual to provide exceptional guest service. The successful candidate will be responsible for supervising ushering staff to ensure strong, efficient customer service.This is a part-time, on-call, hourly position that requires...
-
Front of House Captain
20 hours ago
Vancouver, British Columbia, Canada UBC Full timeJob SummaryThe Customer Services department of the Chan Centre for the Performing Arts is seeking a highly motivated and proactive individual to provide exceptional guest service. The successful candidate will be responsible for supervising ushering staff to ensure strong, efficient customer service.This is a part-time, on-call, hourly position that requires...
