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Customer Service Representative

2 months ago

Montreal, Quebec, Canada Transcat Full time

Job Summary: Customer Support Representative responsible for building relationships with clients, resolving issues, and ensuring customer satisfaction.

Essential Responsibilities:

  • Track, organize, and document interactions with current and potential clients to ensure all departments are aware and on track.
  • Maintain consistent contact with current customers and potential new leads to meet membership requirements.
  • Research and problem-solve client issues by networking with other Customer Support Representatives.
  • Attend training sessions and seminars to achieve a higher level of success.
  • Build valuable relationships with clients to ensure satisfaction of their brand line.

Preferred Qualifications:

  • Bachelor's Degree or 1-3 years of customer service experience.
  • Highly developed communication, interpersonal, problem-solving, and customer service skills.
  • Ability to work a full-time schedule.
  • Demonstrated consistency in achieving and exceeding goals and strong customer orientation.