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Bilingual Contact Center Representative
2 months ago
We are seeking a Bilingual Contact Center Representative to join our team. This role can be performed remotely or on-site.
This position requires someone who is flexible, willing to work in a team environment and with the ability to work autonomously. The contact centre is open Monday-Friday 8am-9pm, Saturday-Sunday and Holidays 10am-9pm.
Our representatives are customer service oriented with a positive upbeat "can do" attitude.
**Job Summary** We are looking for a Bilingual Contact Center Representative to assist members and non-members by phone, e-mail and live web chat. **Responsibilities** * Assist members and potential members by phone with: + Membership Transactions + Ordering maps and TripTiks + Credit Card Transactions + Car Rental and Hotel Reservations + Issue Travel Medical Insurance policies + Other duties as required to meet department and organization objectives * Monitor Social Media activity and respond to direct messages * Assist Members and customers on the CAA Atlantic website * Resolve issues related to members having issues logging into their online account * Answering general inquiries and transferring callers to appropriate departments as required * Responding to inquiry e-mails **Qualifications** * Bilingual (French/English) * Exceptional customer service skills * Attention to detail and accuracy * Organized * Dependable, possessing an excellent track record of attendance * Excellent communication skills (verbal & written) * High School Diploma or Equivalent * Previous customer service experience would be an asset **What We Offer** * Challenging work with an amazing team * Strong commitment to the community and giving back * A competitive compensation package * Generous paid time off based on professional experience * Company pension plan * Paid volunteering * Exceptional benefits package including: + Industry-leading $1,500 a year for mental health + Orthodontic coverage + IVF coverage + Vaccine coverage e.g., Twinrix, Shingrix + Orthodontics for adults and children * Telemedicine - provides you with 24/7 direct access to medical care and wellness services by phone or video chat * Health and Safety of employees is the number one priority * Complimentary Premier CAA Membership * An in-house gym facility and/or corporate gym rate and partial reimbursement * An innovative and dynamic work environment * Ongoing learning and development opportunities