Customer Service Representative
4 weeks ago
We are seeking a highly skilled and motivated Spanish bilingual customer service representative to join our team. As a customer service representative, you will be responsible for providing exceptional customer service to our clients, resolving customer complaints, and promoting our products and services.
Key Responsibilities:- Assist and market products and services to new and existing customers
- Assist with customer related payment solutions and account discrepancies
- Document customer accounts accurately
- Respect and uphold privacy and protection of customer information
- Meet and exceed individual targets and performance expectations
- Bilingual Spanish is an asset
- Ability to work independently and within a team and maintain accuracy
- Ability to work flexible shifts
- Strong organizational and active listening skills to determine the appropriate course of action
- Strong attention to detail with excellent written and verbal communication skills
- Proficient computer skills
- Experience in accounts receivables at various stages of overdue payments, call center or customer service environments is a plus
NFL- Hourly rate of $15.60 plus 4% vacation pay
What We Offer:- Never come into the Office - train and work from home within Newfoundland and Labrador
- Benefits/Health Care Spending Account
- Perkopolis Discount Program including store discounts, rental discounts, ticket discounts, travel discounts and more
- Career and Leadership Development - we are looking for top talent individuals that can grow with us
- In depth training at the start of employment with continuous development and ongoing training throughout
- Rotational work schedule
We are an equal opportunity employer. Accommodations are available upon request at any point in the selection process.
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