Customer Service Representative

4 weeks ago

St John's, Newfoundland and Labrador, Canada SinglePoint Group International Full time
Job Title: Spanish Bilingual Inbound Customer Service Representative

We are seeking a highly skilled and motivated Spanish bilingual customer service representative to join our team. As a customer service representative, you will be responsible for providing exceptional customer service to our clients, resolving customer complaints, and promoting our products and services.

Key Responsibilities:
  • Assist and market products and services to new and existing customers
  • Assist with customer related payment solutions and account discrepancies
  • Document customer accounts accurately
  • Respect and uphold privacy and protection of customer information
  • Meet and exceed individual targets and performance expectations
Requirements:
  • Bilingual Spanish is required
  • Ability to work independently and within a team and maintain accuracy
  • Ability to work flexible shifts
  • Strong organizational and active listening skills to determine the appropriate course of action
  • Strong attention to detail with excellent written and verbal communication skills
  • Proficient computer skills
  • Experience in accounts receivables at various stages of overdue payments, call center or customer service environments is a plus
Benefits:
  • Hourly rate of $15.30 plus 4% vacation pay
  • Perks including store discounts, rental discounts, ticket discounts, travel discounts and more
  • Career and Leadership Development - we are looking for top talent individuals that can grow with us
  • In depth training at the start of employment with continuous development and ongoing training throughout

We are an equal opportunity employer. Accommodations are available upon request at any point in the selection process.

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