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Technical Support Engineer

2 months ago

Vancouver, British Columbia, Canada Microsoft Canada Full time
Technical Support Engineer - MySQL OR PostgreSQL

Join Microsoft's Customer Experience & Success (CE&S) organization and be part of a team that builds trust and confidence for every person and organization through delivering a seamless support experience.

About the Role

This is an exciting opportunity to accelerate your career growth by honing your problem-solving, collaboration and research skills, and developing your technical proficiency as a Technical Support Engineer - MySQL OR PostgreSQL.

Responsibilities
  • Respond to and resolve complex customer technical issues, utilizing troubleshooting tools and collaborating with customers to understand and resolve issues.
  • Act as an advisor to customers, handling complex, repeatable, or escalated cases, and creating technical articles or knowledge base content to improve customer understanding.
  • Perform complex product troubleshooting and remediation, working with development teams to drive incident resolution and analyze patterns of problems to optimize support engineering delivery.
  • Collaborate with cross-team and cross-product technical issues, working with resources from other groups to resolve complex customer issues.
Key Qualifications
  • 5+ years technical support, technical consulting experience, or information technology experience.
  • Ability to meet Microsoft security screening requirements, including Microsoft Cloud Background Check.
Preferred Qualifications
  • Microsoft Technology Certifications and/or Azure data platform certifications.
  • Experience with Microsoft Azure Data Platform, NoSQL database systems, and SQL Server Analysis Services concepts.
  • Coding experience with C#, C++, Java, JavaScript, and Python.
  • Experience in a customer-facing or customer support role.
What We Offer
  • A competitive salary range of CAD $91,000 - CAD $168,400 per year.
  • A flexible work environment, with the option to work up to 50% from home.
  • The opportunity to work with a global team and contribute to the development of Microsoft's customer experience.
About Microsoft

Microsoft's mission is to empower every person and every organization on the planet to achieve more. We come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Our values of respect, integrity, and accountability create a culture of inclusion where everyone can thrive at work and beyond.