Banquet Operations Manager

4 days ago

Montreal, Quebec, Canada Gray Collection Full time
{"title": "Banquet Supervisor", "description": "Banquet Supervisor

At Gray Collection, we are seeking a highly skilled and experienced Banquet Supervisor to join our team at Cocotte Bistro. As a key member of our Food and Beverage department, you will be responsible for overseeing all daily operations of the banquet and events, ensuring seamless execution and exceptional customer service.

Key Responsibilities:
  • Supervise and manage banquet operations, ensuring smooth execution and adherence to event specifications.
  • Lead, train, and motivate the F&B banquet team to provide exceptional customer service.
  • Supervise daily activities of Front and Back of House staff.
  • Ensure food and beverage offerings meet quality standards and are visually appealing.
  • Conduct regular team meetings to communicate updates, promotions, and standards.
  • Address customer inquiries and resolve complaints promptly and professionally.
  • Foster a welcoming atmosphere and ensure high levels of guest satisfaction.
  • Supervise and evaluate employees, guiding them to promote growth, efficiency, morale, and teamwork.
  • Maintain a safe, hazard-free work environment and adhere to preventative maintenance protocols.
  • Keep detailed logs of maintenance needs for department equipment.
  • Ensure food safety and temperature logs are completed with corrective actions as necessary.
  • Manage multiple tasks effectively in a fast-paced, high-energy environment.
  • Perform additional duties as requested by the Food & Beverage Director or Manager, leveraging specific skills and experience as needed.
  • Gather guest feedback and implement improvements based on their suggestions.
  • Ensure compliance with health and safety regulations, including hygiene standards and proper food handling.
  • Conduct regular inspections to maintain a clean and safe environment.
  • Ensure all staff adhere to company policies and procedures.
  • Collaborate closely with the sales department at Metcalfe, ensuring accuracy of all event-related information.
Requirements:
  • At least 2 years of supervisory experience in a premium, fast-paced, high-energy environment.
  • Strong leadership and team management skills.
  • Smart Serve Certification is required.
  • Flexibility to work various shifts, including weekdays, evenings, weekends, some mornings, and holidays.
  • Ability to handle stressful situations and work effectively in a fast-paced environment.
  • Knowledge of health and safety regulations related to food and beverage service.
What We Offer:
  • Group insurance plan.
  • Group RRSP and DPSP (Deferred Profit-Sharing Plan).
  • 50% employee discount in all our restaurants for the employee and up to 3 guests.
  • A corporate culture that promotes employee appreciation.
  • Employee recognition events.
  • Growth opportunities and personal development within a company in full expansion.
"}

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