Communications and Content Coordinator

2 months ago

Richmond, British Columbia, Canada Pacific Coastal Airlines Full time
Communications and Content Coordinator (Vancouver) YVR Airport South - Pacific Coastal Head Office, 4980 Cowley Crescent, Richmond, British Columbia, Canada Req #229 Thursday, July 11,

Pacific Coastal Airlines is seeking a permanent full-time Communications & Content Coordinator to be based at our headquarters at South Terminal of the Vancouver International Airport with the option to work hybrid. We are seeking a candidate who is looking to enjoy a family-oriented, dynamic and rewarding work environment. We are excited to welcome a creative and highly motivated individual to our company.

This position reports to the Vice President, Customer & Commercial. The Communications & Content Coordinator is responsible for the delivery of corporate communications that support our organizations vision, values and strategic goals. This position supports various communication plans and strategies which include campaigns, storytelling, internal communications and the promotion of company programs and employee engagement efforts across all social media channels.

JOB RESPONSIBILITIES

  • Support celebrating employee events to recognize important milestones and key achievements of the airline
  • Support Employee Services with event planning and provide a presence at functions for purpose of reporting to all employees
  • Manage archive of corporate photographs, key milestones, events and timeline history
  • Support Employee Services efforts of new employee recruitment by posting key positions to social media and supporting their recruitment campaigns
  • Responsible for the management of all social media channels including, but not limited to Facebook, Twitter, LinkedIn, Instagram, YouTube, TikTok
  • Accountable for the security of these platforms and ensuring that only approved content is distributed via these platforms
  • Produce engaging external content for our customers to keep them informed of changes at our organization through written copy, photographs and video
  • Maintain the brand standards guide and library
  • Provide brand management education to internal stakeholders to help reinforce the standards
  • Ensure that any changes to brand standards are documented and rolled out throughout the organization for easy adoption
  • Ensure that departmental branded bulletin, memo, and directive remain updated and accessible to departmental leaders
  • Create and distribute relevant, compelling content to targeted stakeholders throughout select mediums including email, blog, newsletters, social media and website
  • Manage "The Weekly" by populating with engaging content about our company to be shared with all staff internally
  • Publish engaging content to our website's blog
  • Source and/or produce photos and video to support content
  • Serve as corporate photographer
  • Responsible for maintaining company intranet platform
  • Assist in development of intranet content and document libraries for intranet
  • Collaboratively work with Employee Services and departmental leaders to ensure that our intranet effectively communicates organizational changes and news
  • Monitor media channels and respond/forward all appropriate media requests to spokesperson
  • Protect and enhance the corporate brand by correcting inaccurate comments or statements and by seeking opportunities to inform key stakeholders and public about the company, its history and its commitment to people and communities
  • Support departmental leaders by providing awareness, training, and access to various communications mediums, tactics and technology to help them develop and improve communication within their department
  • Understand, embrace and apply the Pacific Coastal Airlines Corporate Values daily
    • Act with Integrity, Honesty, and Respect
    • Develop Our Limitless Potential
    • Embrace Diversity and Foster Unity
  • Actively participate in Pacific Coastal Airlines' Safety Management System (SMS) including, reporting hazards and incidents encountered in daily operation, and comply and promote the company safety policy and safety culture
  • Complete other assignments and tasks as assigned

QUALIFICATIONS

Education & Experience

  • A post-secondary degree or diploma in communications, journalism or marketing, or suitable combination of education and experience
  • 1-2 years of experience in corporate communications at 50+ staff organization
  • Previous experience within the commercial aviation industry is preferred

Skills & Abilities

  • Ability to effectively communicate in various delivery methods/platforms
  • Strong social media skills and storytelling abilities
  • Exceptional written and verbal communication skills
  • Proficient with Adobe creative software tools
  • Experience with Canva is preferred
  • Photography and videography production skills preferred
  • Work with a high degree of accuracy and attention to detail
  • Strong interpersonal skills with focus on teamwork
  • Intermediate proficiency MS Office (Word, SharePoint, Teams, PowerPoint, Outlook)
  • Maintain high level of professional standards at all time
  • Creative, adaptable to change in an evolving environment
  • Balance multiple priorities and deadlines
  • Highly motivated, energetic, and goal-oriented with the ability to work in a fast paced, team environment

Why Pacific Coastal Airlines?

Company Culture: We honour our company motto of People Friendly, People First for both our employees and our passengers. We encourage a positive, caring workplace and put a high value on collaboration, accountability, and loyalty. We are inclusive, respectful, and have a friendly corporate culture.

Health Benefits: We offer a standard benefits package for permanent employees consisting of extended health, dental, vision, travel medical, life insurance, Accidental Death and Dismemberment, Short Term Disability, Long Term Disability, an employee and family assistance program, paid sick days, and paid personal emergency days.

Travel Benefits: We offer excellent travel perks to employees and their eligible family members on Pacific Coastal Airlines, WestJet, Air Canada, Iceland Air, Delta, Allegiant, Cathay Pacific, Alaska Airlines and more. Additionally, employees are eligible for discounts with various hotels and restaurants within the communities we serve as well as steeply discounted cargo shipping within the Pacific Coastal Airlines network.

Employee Programs: We have employee recognition and reward programs, a milestone service recognition program and employee appreciation events throughout the year.

Apply today

Pacific Coastal Airlines is an equal-opportunity employer. We are committed to a policy of non-discrimination in all of our employment practices. We welcome and encourage applications from all qualified individuals, regardless of ethnicity, gender, disability or any other identifying characteristic.

Apply Now

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