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    Surrey, British Columbia, Canada Fraser Health Authority Full time

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    3 weeks ago

    Surrey, British Columbia, Canada Pulse Medical Full time

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Medical Office Assistant/receptionist

2 months ago

Surrey, British Columbia, Canada Fraser Health Authority Full time
Job Title: Medical Office Assistant Job Summary: We are seeking a highly organized and detail-oriented Medical Office Assistant to provide administrative support to our Indigenous Primary Care Sites, providing primary health care services to medically unserved/underserved Indigenous clients. Job Description: The Medical Office Assistant will provide administrative day-to-day support to the FH Indigenous Primary Care Sites, interacting directly with clients, registering new clients, booking appointments and referrals, establishing and maintaining charts and chart organization, and maintaining database(s) including billing procedures and maintenance of electronic client case load. Responsibilities: • Provides reception services, operating a multi-line switchboard or phone, registering new patients, booking appointments, following up on orders regarding referrals and diagnostic tests, answering/directing incoming calls for staff, taking messages, answering routine inquiries, and providing information of a general nature regarding the Health Clinic. • Types material such as correspondence, reports, and documents utilizing various word processing software and computerized systems, performing functions such as inputting client information, maintaining registers, and typing from handwritten draft or general instruction. • Collects data from various sources, enters data into computerized systems, and ensures data is up to date. Gathers, compiles, and retrieves information as required and prints related reports. • Sets up and maintains the client and administrative filing system, according to policies and procedures designed to protect confidentiality, for a variety of records such as correspondence, reports, minutes, and directories. • Processes incoming and outgoing mail, faxes, reports/records, and internal and courier documents, performing duties such as receiving, recording, date stamping, sorting and distributing mail to appropriate personnel and preparing outgoing mail for pickup as required. • Processes encounter codes, payroll, and physician billings by entering and updating records using computerized system, calculating billing totals, and following up on related discrepancies. • Monitors levels of medical and pharmaceutical equipment and supplies and orders as necessary. Maintains levels of stationery, office supplies, and resources according to pre-determined levels. • Cleans medical equipment and instruments in accordance with established procedures. Cleans and organizes supply areas. • Arranges meetings/special functions as directed, performing duties such as booking meeting rooms, arranging catering, contacting appropriate personnel, sending invitations, typing and circulating notices and/or agendas from written drafts, and recording and distributing minutes. • Operates office equipment such as photocopiers, shredders, and fax machines and carries out minor maintenance such as loading paper, removing paper jams, cleaning glass, and changing toner cartridges. Qualifications: • Grade 12, plus completion of a Medical Office Assistant certificate, plus one year of recent related office/clerical experience or an equivalent combination of education training and experience. • Demonstrated ability to communicate effectively both verbally and in writing in English. • Demonstrated ability to work effectively with the multi-disciplinary team and be a self-starter. • Demonstrated ability to deal effectively with others in a multicultural setting. • Demonstrated effective interpersonal and cultural competence skills. • Demonstrated ability to deal effectively in conflict situations. • Demonstrated ability to exercise sound judgment. • Demonstrated ability to organize work and establish workload priorities in collaboration with others. • Demonstrated ability to take initiative. • Demonstrated ability to work independently and in collaboration with others. • Demonstrated ability to type 40 wpm. • Demonstrated ability to use applicable computer equipment and software at a basic level. • Working knowledge of general office practices and procedures and their application. • Knowledge of medical terminology. • Knowledge of relevant acts, regulations, programs, policies and procedures. • Physical ability to perform the duties of the position. About Fraser Health: Fraser Health is a leading healthcare provider in Metro Vancouver and the Fraser Valley, serving over two million people. We are committed to providing high-quality care to our patients and communities, and we are seeking a highly skilled and dedicated Medical Office Assistant to join our team.