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Default Recovery Officer

2 months ago

Toronto, Ontario, Canada Home Trust Full time
Default Recovery Officer

Join Home Trust Company's Default - Collections and Legal team as a Default Recovery Officer and be part of a team that has developed a track record of success as Canada's leading alternative lender.

About the Role

The Default Recovery Officer will be responsible for analyzing, preparing, and instructing legal action to approved Solicitors to commence proceedings for delinquent accounts. This includes providing the highest level of service and support to the Collector/Recovery Officer assigned to the account, through the effective and efficient servicing of the accounts.

  • Thoroughly analyze loan servicing history and documentation for errors or deficiencies and recommend resolutions to prevent contested or impaired legal action.
  • Prepare and instruct legal action to approved Solicitors to commence proceedings for delinquent accounts, including all pertinent information and documentation.
  • Interact and coordinate with Solicitors and internal departments as required.
  • Complete all administrative tasks relating to the collection/legal process to enable Collectors and Recovery Officers to focus on the client to collect on arrears and bring the account current.
Key Responsibilities
  • Submit requisitions for manual withdrawals from mortgage accounts.
  • Transfer funds towards payments in arrears.
  • Review and input new banking information.
  • Prepare legal action instructions to Solicitors to commence proceedings for delinquent accounts, including all pertinent information and documentation.
  • Receive files from 1-30 day collections and transfer instructed files to legal in a timely manner.
  • Assist the Collection or Legal teams with calls as required.
  • Additional duties as assigned by management.
Requirements
  • Authorized to work in Canada.
  • Great communication skills.
  • Post-secondary degree or diploma, preferably in business management, finance, or related field.
  • 2 years in an administrative role.
  • Mortgage Collection or related legal administrative experience an asset.
  • Working knowledge of Residential Default process, Mortgage Origination & Servicing process preferred.
  • Working experience in Microsoft Office Programs.
About Home Trust Company

Home Trust Company is a private company that has developed a track record of success as Canada's leading alternative lender. Our culture has been shaped by the passion and integrity of our people.

What We Offer
  • Base salary, with yearly incentive performance bonus.
  • Three weeks of vacation, an additional six flex days (sick or personal) in addition to statutory holidays.
  • Comprehensive benefit packages, offered through Manulife.
  • Group Retirement Savings Plan (GRSP) up to 8% contribution program & employer match.
  • $1000 Employee Referral Program.
  • Employee Discounts; phone plans, gym membership, Toronto Bike Share and many retailer discounts offered through WorkPerks.
  • Education Assistance program.