Revenue Operations Business Analyst

2 months ago

Toronto, Ontario, Canada MaintainX Full time

MaintainX is the world's leading mobile-first workflow management platform for industrial and frontline workers. We are a modern IoT-enabled cloud-based tool for maintenance, safety, and operations on equipment and facilities. MaintainX powers operational excellence for 7,500+ businesses including Duracell, Univar Solutions Inc., Titan America, McDonald's, Brenntag, Cintas, Michaels, and Shell.

We've raised $104 million in venture capital following a recent Series C funding round led by Bain Capital Ventures, Bessemer Ventures, August Capital, Amity Ventures, and Ridge Ventures as well as CEO's from GE, Twilio, Toast and PagerDuty.

Join our team as a RevOps Business Analyst supporting stakeholders across multiple cross-functional teams at MaintainX. You'll drive strategic growth and be responsible for documenting business requirements, scoping root causes for issues as well as triaging and organizing sprints for our Revenue Technology team within Revenue Operations.


What you'll do:

  • Partner with key stakeholders across the business to understand business requirements before scoping the technical solution
  • Capture, analyze, and validate the business needs of stakeholders, using data and information from various sources
  • Document detailed and thorough User Stories and Acceptance Criteria
  • Prioritize the backlog and set expectations with stakeholders
  • Independently review requests and troubleshoot issues to understand process and technical inefficiencies, identify root causes, and drive and implement best practices solutions
  • Support change management and enablement
  • Regular Salesforce Administrative tasks (user provisioning/deprovisioning, role and profile creation assisting end users with reporting and dashboarding, as needed)

About you:

  • Experience working with CPQ systems and processes
  • Experience working in Scrum and Agile rhythms
  • Comfortable in a fast-paced, dynamic environment with the ability to work with competing priorities
  • Manage time effectively and adapt quickly to changing priorities
  • Self-starter who seeks challenging assignments
  • Excellent written and verbal communication and presentation skills
  • Experience with Salesforce Sales Cloud and Salesforce Lightning
  • Experience with Outreach, Jira, Confluence, LeanData, ZoomInfo, Salesforce CPQ and other Sales tools a plus
  • Certified Salesforce Administrator
  • Bachelor's Degree

Preferred Qualifications:

  • Experience in a technology or SaaS company.
  • Advanced proficiency in Salesforce, Outreach, LeanData, Chili Piper and ZoomInfo.
  • Experience working closely with sales and customer success teams to help define workflows, evaluate tools, and build ideal customer profiles.
  • Experience working with Marketing teams to coordinate motions between marketing and sales for large-scale campaigns.



What's in it for you:

  • Competitive salary and meaningful equity opportunities.
  • Healthcare, dental, and vision coverage.
  • 401(k) / RRSP enrollment program.
  • Take what you need PTO.
  • A Work Culture where:
    • You'll work alongside folks across the globe that reflect the MaintainX values, Smart Humble Optimist.
    • We believe in meritocracy, where ideas and efforts are publicly celebrated.

About us:

Our mission is to make the lives of blue-collar workers easier worldwide by creating software that meets their needs and realities. Our product is truly life-changing for 80% of the workforce that doesn't work behind a desk and needs enterprise-grade software at their fingertips.

MaintainX is committed to creating a diverse environment. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

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