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Treatment Coordinator

3 months ago

Etobicoke, Ontario, Canada dentalcorp Full time

About Us:

At Royal York Dental, our primary mission is to ensure the highest level of oral health care for our patients. Situated in the heart of Etobicoke, we've proudly been serving the dynamic Kingsway community for over 50 years

Our dedication to Etobicoke goes beyond dental care. We enjoy supporting local sports teams and contributing to essential charities like Walk for the Cure. Our extensive range of services—including general dentistry, cosmetic enhancements, reconstructive procedures, and oral surgery—reflects our passion for promoting vibrant, healthy smiles. We're honored to be the trusted choice for families throughout Etobicoke.

Conveniently located at 3034 Bloor St West, our office is just a 2-minute walk from Kipling TTC Station.

The Opportunity:

We're seeking a Treatment Coordinator to join our team As a Treatment Coordinator, your main responsibility will be to effectively communicate treatment options and associated costs to our patients. You'll serve as the liaison between our doctors and patients, gathering information from new patients, collaborating on treatment plans, and presenting these plans to our patients.

We're looking for someone who is knowledgeable about various treatments, timelines, and capable of negotiating financial arrangements with our clients. Additionally, you'll create a welcoming environment for our patients, especially those with concerns about dental expenses.

In this role, you'll also coordinate with other offices involved in patient care and handle internal accounting tasks to support our practice's profitability goals. If you're passionate about patient care and have strong communication and organizational skills, we'd love to have you join our team

Schedule: Full-Time

  • Monday to Friday - 7:30am to 5:30pm
  • Alternating Saturday - 7:30am to 1:30pm

Benefits of Joining Our Team:

  • Competitive compensation
  • Free on-site parking for staff
  • Total rewards package that offers discounts on many services and activities including an exclusive corporate gym membership program; reduced rates on home and auto insurance; unlimited access to a variety of discounted entertainment, hotels, products, services and so much more
  • Employee and Family Assistance Program (EFAP) that connects team members and their families with complimentary, confidential, short-term counseling and advisory services
  • Career development to grow and evolve as a dental professional on your individual career path, including access to industry-leading continuing education
  • Attend social and CE events to network with dental professionals in your community
  • Work-life balance and flexibility
  • Access to modernized technology to provide optimal oral care to patients

Responsibilities:

  • Be present during comprehensive exams to understand patient treatment need and when necessary, attend re-care exams to understand patient treatment needs
  • Ensure patients understand their treatment plan
  • Handle objections to the proposed treatment
  • Present case fees and financial options to patients
  • Present or co-present the treatment plan and consent
  • Educate patients, as necessary, regarding their dental benefits
  • Participate in huddles by providing vital information for customer service and case acceptance
  • Prepare for the Perfect Day meeting by reviewing the day's patients with outstanding treatment needs and presenting them to the team
  • Determine dental benefit eligibility, limitations, and payment estimates necessary to facilitate financial arrangements
  • Ensure patients are up-to-date on their financial obligations
  • Proactively communicate with the back office so they know any changes in the patient's financial status
  • Maintain the consultation room neat, orderly, and welcoming
  • Assist in maintaining and developing systems such as checklists to verify workflow and streamline patient care
  • Complete other daily task checklists as assigned
  • Ask satisfied patients for a referral/online testimonial
  • Write or call patients who made a remarkable impact on the office, thanking them for being patients
  • Fully utilize administrative time to prepare for the next day

About You:

  • A minimum of 2+ years of experience in a Treatment Coordinator role
  • Comprehensive knowledge of dentistry and the ability to explain procedures in simple terms
  • Exceptional communication skills, both verbal and written
  • Proficiency with computer systems and familiarity with dental software
  • Outstanding customer service and telephone etiquette
  • Self-motivated with the ability to work independently
  • Strong influencing and negotiation abilities
  • Excellent organizational skill
  • Creative problem-solving abilities
  • A thorough understanding of scheduling and financial systems
  • The capability to thrive in a team environment and contribute positively
  • Ability to work autonomously, taking initiative and responsibility for tasks

Candidates must be legally eligible to work in Canada. We thank all applicants, but only suitable applicants will be contacted. Job applicants with a disability who require reasonable accommodation for any part of the application or hiring process can contact our Talent Team at Reasonable accommodations will be determined on a case-by-case basis and your request will be responded to as soon as possible