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Patient Coordinator

4 weeks ago

Etobicoke, Canada Cloverdale Dental Group Full time

Patient Coordinator

We at Cloverdale Dental Group take honour in setting the standard for excellence in dentistry and patient care. We have been located inside Cloverdale Mall for over 25 years As professional dentists in Etobicoke, we believe that everyone deserves a great smile. Therefore, our commitment to quality governs every aspect of our work and assures that we always exceed expectations.

We’ve been voted the Best Dental Clinic in the Etobicoke area several times and hold a place of pride at Cloverdale Mall. We are a family dental practice that incorporates an up-close and personal attitude towards our patients

We pride ourselves on providing quality dental care and 4.7 stars on Google reviews, evidence of our exceptional patient service, commitment to continuous learning, and innovative technology.

Additionally, through working within the dentalcorp network, you will have the opportunity to work alongside and learn from some of the industry’s leading clinicians and have greater access to advanced treatment technologies, and training & development, and support.

We are conveniently located inside Cloverdale Mall at 250 The East Mall in Etobicoke, ON.

**Schedule**:

- 2 day shifts, 2 evening shifts and 3-4 Saturdays a month (32-40 hours a week)_

**The Opportunity**:
**Benefits of Joining Our Team**:

- Competitive compensation
- Total rewards package that offers discounts on many services and activities including an exclusive corporate gym membership program; reduced rates on home and auto insurance; unlimited access to a variety of discounted entertainment, hotels, products, services and so much more
- Employee and Family Assistance Program (EFAP) that connects team members and their families with complimentary, confidential, short-term counseling and advisory services
- Career development to grow and evolve as a dental professional on your individual career path, including access to industry-leading continuing education
- Attend social and CE events to network with dental professionals in your community
- Work-life balance and flexibility
- Access to modernized technology to provide optimal oral care to patients
- Limited in-office benefits for dental, optical, prescription and a yearly uniform allowance

**Responsibilities**:

- Make a positive and lasting impression on the patient, from the moment they arrive at the practice to the moment they leave
- Responsible for optimizing the appointment schedule by ensuring the day is full, with limited gaps
- Manage all patient calls and inquiries with a smile: appointments, confirmations, and amendments
- Manage potential cancellations and overcome objections to motivate the patient to keep the appointment
- Bill patients as they come out of the treatment room, take payment, send a claim form to insurance, respond to all fee inquiries in a positive manner
- Effectively manage the recall system and accurately maintain the patient database
- Process referral letters and other patient correspondence upon receipt from the provider
- Manage and file all patient records and charts
- Demonstrate active listening and empathy to patients using effective communication skills

**Job Types**: Full-time, Permanent

**Salary**: $18.00-$24.00 per hour

**Benefits**:

- Employee assistance program
- Extended health care
- On-site parking
- Vision care

Flexible Language Requirement:

- French not required

Schedule:

- Day shift
- Evening shift
- Weekends as needed

Supplemental pay types:

- Overtime pay

Work Location: In person