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Property, Claims Representative I
2 months ago
Investigate and settle property damage claims, providing quality service and equitable settlements in line with corporate policies and standards.
As a Property Claims Representative, you'll be at the heart of helping people, working alongside a passionate and diverse team of adjusters who are experts in customer service.
Key responsibilities include:
- Providing superior quality customer service through proactive communication with customers during the claims process.
- Assessing and analyzing policy wordings and damage to determine appropriate coverage.
- Investigating property claims in a timely manner through communication with customers, vendors, experts, and adjusters.
- Negotiating with customers, third parties, and insurers to settle claims within established authority scope.
- Staying up-to-date on current insurance products and trends in appraisal and investigation techniques and services.
Requirements:
- 1-2 years of claims experience preferred.
- Demonstrates a passion for customer service with strong written and verbal communication skills.
- Self-motivated and goal-oriented, capable of working in a fast-paced and changing environment.
- Demonstrates strong problem-solving and priority management skills.
- Strong aptitude for technology with excellent computer skills.
- On-going commitment to self-development.
- A college diploma or university degree is preferred.
- Willing to pursue a Chartered Insurance Professional (CIP) designation.
Intact is an equal opportunity employer, valuing diversity and striving to create an inclusive, accessible workplace where all individuals feel valued, respected, and heard.
Benefits include:
- A financial rewards program that recognizes success.
- An industry-leading Employee Share Purchase Plan, with a 50% match on net shares purchased.
- An extensive flex pension and benefits package, with access to virtual healthcare.
- Flexible work arrangements.
- Possibility to purchase up to 5 extra days off per year.
- An annual wellness account that promotes an active and healthy lifestyle.
- Access to tools and resources to support physical and mental health, embracing change and connecting with colleagues.
- A dynamic workplace learning ecosystem complete with learning journeys, interactive online content, and inspiring programs.
- Inclusive employee-led networks to educate, inspire, amplify voices, build relationships, and provide development opportunities.
- Inspiring leaders and colleagues who will lift you up and help you grow.
- A Community Impact program, because what you care about is a part of what makes you different.
