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Enrolment Services Advisor

2 months ago

Vancouver, British Columbia, Canada UBC Full time
Job Summary

We are seeking a highly skilled and experienced Enrolment Services Advisor to join our team at the University of British Columbia (UBC). As a key member of our Enrolment Services team, you will play a critical role in providing exceptional student experience and support to our students.

Key Responsibilities
  • Student Advising
    • Provide professional advice and guidance to students on various aspects of student life, including financial aid, academic planning, and personal development.
    • Develop and maintain strong relationships with students, faculty, and staff to ensure seamless support and services.
    • Collaborate with other departments and units to ensure comprehensive support for students.
  • Enrolment Management
    • Manage student records and registration processes to ensure accurate and timely information.
    • Develop and implement strategies to improve student retention and graduation rates.
    • Collaborate with faculty and staff to ensure effective communication and support for students.
  • Project Management
    • Design, develop, and implement projects to enhance student experience and support.
    • Collaborate with stakeholders to identify needs and develop solutions.
    • Lead and manage projects to ensure successful outcomes.
  • Communication and Outreach
    • Develop and implement communication strategies to engage students and stakeholders.
    • Collaborate with other departments and units to ensure effective communication and outreach.
    • Provide exceptional customer service and support to students and stakeholders.
Requirements
  • Education
    • Undergraduate degree in a relevant field.
  • Experience
    • Minimum of three to four years of experience in student services or a related field.
  • Skills
    • Excellent communication and interpersonal skills.
    • Strong analytical and problem-solving skills.
    • Ability to work independently and as part of a team.
    • Proficiency in standard office software and technology.
Preferred Qualifications
  • Post-Secondary Education
    • Post-secondary education in student services or a related field.
  • Experience
    • Experience in student advising or counseling.
    • Experience in project management and coordination.
  • Skills
    • Experience with student information systems and technology.
    • Ability to provide exceptional customer service and support.