Customer Service Representative
3 days ago
We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at BMO Financial Group. As a key member of our branch team, you will be responsible for delivering exceptional service to our customers and prospects, identifying their needs, and providing advice and guidance on financial solutions that meet their individual needs.
Key Responsibilities- Provide exceptional customer service and support to customers and prospects, ensuring a seamless and personalized experience.
- Identify customer needs and initiate referrals to BMO colleagues to ensure customers receive the best possible solutions.
- Support customers with banking services, including handling transactions and providing guidance on digital and self-serve options.
- Contribute to meeting branch business results and the customer experience by working collaboratively with the team.
- Manage and reconcile cash transactions, execute routine tasks, and maintain accurate records.
- Act as a key member of a collaborative and versatile branch and market team, working together to achieve business objectives.
- Proactively identify and report suspicious patterns of activity related to money laundering.
- Comply with legal and regulatory requirements, maintaining the highest ethical standards in all interactions.
- No prior experience necessary; post-secondary degree or certification in a related field is desirable.
- High-level knowledge of personal, commercial, and partner offers, and how each can best serve customers' individual needs.
- Confident and experienced in the use of social media, tablets, smartphones, online tools, and applications.
- Strong interpersonal skills, including the ability to build rapport and connections with customers.
- Basic knowledge of specialized sales and business banking solutions to refer to specialists.
- Passionate commitment to helping customers and delivering a personal experience.
- Resourceful self-starter with courage and confidence to approach customers and collaborate with the team.
BMO Financial Group offers a competitive salary, comprehensive benefits package, and opportunities for growth and development. We are committed to an inclusive, equitable, and accessible workplace, where everyone has the opportunity to succeed.
Join our team and be part of a dynamic and customer-focused organization that is dedicated to making a positive impact in the lives of our customers and communities.
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