Bilingual Onboarding Officer

4 weeks ago

Toronto, Ontario, Canada Royal Bank of Canada Full time

Job Summary

Job Description

What is the opportunity?

Manage the enrolment of complex cash management sales, which primarily involves the enrolment of several Cash Management products concurrently. Enrollments are managed with a high level of co-ordination, exceptional communication skills between clients and service partners, commitment to transparency, organization and ability to set clear expectations that ensure we meet our clients with a smooth and seamless on-boarding experience.

This role also includes the ownership and execution of all RBC Express onboarding requests that require a legal schedule be signed for requested changes, as per "Know Your Client" rules.

What will you do?

  • Ensure onboarding requests are actioned as per the established SLA
  • Demonstrate "Client First Initiative" by being responsive to the needs of all areas in Cash Management Operations and collaborating with peers to add value to client experience
  • Share responsibility for customer satisfaction both within the Cash Management team and alonsgside our Service Partners.
  • Identify potential efficiency gains on an ongoing basis and maintain a continuous process efficiency mind set.
  • Demonstrate full commitment to Service Level Agreements and follow up with processes in effect
  • Ensure extreme due diligence is demonstrated when performing activities as it relates to privacy breach incidents and risk compliance.
  • Ensure 100 percent accuracy when inputting BCRMS billing upon service enrolment and support guidelines established by Product Management endeavoring to minimize revenue leakage.
  • Exercise due diligence and ownership through strong understanding of the impact throughout the step-by-step enrolment process
  • Follow RBC compliance procedures as outlined in folio instructions and guidelines.

What do you need to succeed?

Must Have:

  • Bilingual in French and English
  • Previous experience in project management
  • Technical proficiency
  • Change Management
  • Execution Excellence
  • Problem solving skills
  • Client focus mindset
  • Analytical thinking

Nice-to-have

  • Complete knowledge of Cash Management Suite products

What's in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

  • A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
  • Leaders who support your development through coaching and managing opportunities
  • Ability to make a difference and lasting impact
  • Work in a dynamic, collaborative, progressive, and high-performing team
  • A world-class training program in financial services
  • Flexible work/life balance options
  • Opportunities to do challenging work

#LI-Hybrid

#LI-POST

Job Skills

Active Learning, Adaptability, Customer Service, Decision Making, Detail-Oriented, Group Problem Solving, Operational Delivery, System Applications, Teamwork, Time Management

Additional Job Details

Address:

180 WELLINGTON ST W:TORONTO

City:

TORONTO

Country:

Canada

Work hours/week:

37.5

Employment Type:

Full time

Platform:

Technology and Operations

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

Application Deadline:

Inclusion and Equal Opportunity Employment

At RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.
​​​​​​​
We also strive to provide an accessible candidate experience for our prospective employees with different abilities. Please let us know if you need any accommodations during the recruitment process.

Join our Talent Community

Stay in-the-know about great career opportunities at RBC. Sign up and get customized info on our latest jobs, career tips and Recruitment events that matter to you.

Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at

  • KYC Onboarding Analyst/AML Analyst

    3 weeks ago

    Toronto, ON, C6A, Ontario, Canada Collabera Full time

    Title: KYC Onboarding Analyst/AML AnalystLocation: Toronto, ON. Hybrid - 3 days onsite 2 days remoteFull-Time Direct HireCanadian Citizenship or Valid PR RequiredDay to DayReview emails for new requests.If there are new KYCs from prospective clients, have to review and go through the AML process and conduct their customer risk questionnaire.Actively...

  • Bilingual Product Specialist

    1 day ago

    Toronto, Ontario, Canada Randstad Full time

    Are you looking to gain experience within a top 5 bank? Do you have a strong commercial payment transactions experience? Are you bilingual in English and French? If so, this is a great opportunity for you Our client, a top 5 bank, is looking for a Bilingual Product Specialist for a 6 months contract in Toronto. This position is working onsite. Pay rate:...

  • Bilingual Property Accountant

    4 weeks ago

    Toronto, Ontario, Canada Totem recruteur de Talent Full time

    Join a top GTA and Montreal real estate developer Totem is seeking a bilingual Senior Property Accountant for a dynamic team focused on class-A and vintage-style apartments. About the Company This rapidly expanding real estate company has doubled in size over the past few years, offering exciting opportunities for growth and impact. If you have an...

  • Bilingual Training Coordinator

    1 week ago

    Toronto, Ontario, Ontario, Canada ML6 Search + Talent Advisory Full time

    The Opportunity:The Bilingual Training Coordinator is an essential member of our clients Training Team. This position is ideal for individuals who have a strong interest in the facilitation and creation of training materials, specifically in the culinary and customer service fields. As a Training Coordinator, you will be responsible for presenting classes in...

  • Office Administrator/Executive Support

    1 day ago

    Toronto, Ontario, Canada GOLDBECK SOLAR Canada Corp. Full time

    GOLDBECK SOLAR Canada Corp. - Office Administrator/Executive SupportGOLDBECK SOLAR Canada Corp. is a leading company in providing turnkey solar solutions for ground-mounted utility-scale PV power plants. We are a team of dedicated professionals working globally to develop, plan, build, operate, and finance photovoltaic systems. Our goal is to shape the...

  • Bilingual Project Implementation Specialist

    1 week ago

    Toronto, Ontario, Ontario, Canada BlueSky Personnel Solutions Full time

    Our client located in the west GTA is seeking a Bilingual Project Implementation Specialist to add to their team.What’s in it for you:Opportunity to work with an industry leadercompensation package along with an outstanding benefits programbonus structureEngaging and fulfilling work environmentHybrid role (work in the office 3 days per week)In this role,...

  • Project control officer

    3 weeks ago

    Toronto, Ontario, Canada Nexus Systems Group Inc. Full time

    Bilingual Project Control Officer (SP/ENG) x 2Typical Day in Role -Maintain the budget; this includes auditing items to be delivered under projects -reviewing the weekly and monthly time tracking reports for anomalies -ensuring all invoices have been approved with the proper sign-offs prior to payment and ensuring drawdowns are properly recorded and...

  • Bilingual (English/French) Customer Service Representative- Part-Time

    1 day ago

    Toronto, Ontario, Canada NielsenIQ Full time

    Job DescriptionCandidates must be currently located in the Greater Toronto Area (GTA) - this is a one year contract part-time opportunityThe Homescan Operations group supports the organization in its efforts to sell and service consumer data solutions. Consumer insight data helps our clients better understand their consumers and the opportunities they...

  • Corporate Travel Advisor

    2 weeks ago

    Toronto, Ontario, Canada Direct Travel Full time

    Corporate Travel Advisor – Bilingual - Remote Embark on the next step in your career journey with Direct TravelAs a key member of the Canada West Region Team, the Corporate Travel Advisor will be responsible for the successful completion of comprehensive, accurate, cost-effective travel arrangements for Direct Travel clients within company policies...

  • Office Administration Specialist

    3 weeks ago

    Toronto, Ontario, Canada Dixon Hall Full time

    Employment Type: Full-time (Permanent)Department: Seniors and Children & Youth ServicesUnion: ExcludedFile #: 24-SCY-14 (1 Open)Posting Date: April 22, 2024Posting Close: May 6, 2024Reporting to the Director of Seniors and Children & Youth Services, the Office Administration Specialist is responsible for overseeing the supportive functions of the department....

  • Bilingual Regional Underwriter, Toronto

    3 days ago

    Toronto, Ontario, Canada Munich Re Full time

    Bilingual Regional Underwriter, Toronto Company HSB Canada Location Toronto , CanadaDriven by technology and fuelled by innovation, HSB is Canada's premier specialty insurance and applied technology services provider. Offering 150 years of technical and service excellence, we are focusing on emerging trends and unlocking new opportunities for clients....

  • Bilingual Health and Safety Specialist

    2 days ago

    Toronto, Ontario, Ontario, Canada BlueSky Personnel Solutions Full time

    Our client located in Toronto is looking for a Bilingual Health and Safety Specialist to add to their team.What’s in it for you:Excellent compensation with benefitsPension plan4 weeks of vacationRemote opportunity, work in the office 1 day per weekIn this role, you will be responsible for:Developing and coordinating H&S programsCoordinating and managing...

  • Bilingual Document Specialist

    3 weeks ago

    Toronto, Ontario, Canada McCarthy Tetrault Full time

    At McCarthy Tétrault, we offer challenging and rewarding career opportunities and are delighted to have been selected for the eleventh consecutive year in 2023 as one of Canada's Top 100 Employers and one of Canada's Best Diversity Employers. Our culture is built on professional excellence, collaboration, innovation, thought leadership and...

  • Office Services Supervisor

    2 days ago

    Toronto, Ontario, Canada CSA Group Full time

    Employment Status:RegularTime Type:Full timeBUILDING A WORLD CLASS TEAM STARTS WITH YOUAt the heart of CSA Group is a vision: making the world a better, safer, more sustainable place. It's been part of our mission for nearly one hundred years: from the first engineering standard for railway bridges developed in 1919, to more than 3,500 standards, codes &...

  • Coordinator, Specialized Services

    1 day ago

    Toronto, Ontario, Canada ACCES Employment Full time

    Coordinator, Specialized Services & Bilingual ProgramsPosition requires French-English fluencyContract Opportunity to March 31, 2025Location: North York/TorontoACCES Employment is a leader in connecting qualified jobseekers from diverse backgrounds with employers across the Greater Toronto Area (GTA), Ontario, and Canada. ACCES helps more than 42,000 job...

  • Bilingual (French and English) - Entry Level - Upcoming Positions

    1 day ago

    Toronto, Ontario, Canada First National Financial Full time

    Working together to be our best!First National is Canada's largest non-bank lender, originating and servicing both commercial and residential mortgages since 1988. Over the past thirty years, we have been committed to hiring talented individuals with over 1,000 team members. Through cooperation, ongoing coaching, development opportunities and a culture that...

  • Bilingual customer service representative

    1 day ago

    Toronto, Ontario, Canada The Cigna Group Full time

    Le personnel du Centre d'appels à l'intention des fournisseurs agit à titre d'intermédiaire entre les fournisseurs et Express Scripts Canada en ce qui concerne les demandes quotidiennes relatives au traitement des demandes de règlement. Le représentant du Centre d'appels doit refléter l'engagement d'Express Scripts Canada en matière d'accessibilité...

  • Bilingual Regional Underwriter, Toronto

    3 days ago

    Toronto, Ontario, Canada Munich Re Full time

    Driven by technology and fuelled by innovation, HSB is Canada's premier specialty insurance and applied technology services provider. Offering 150 years of technical and service excellence, we are focusing on emerging trends and unlocking new opportunities for clients. Today, we are accelerating, changing the future of insurance and risk solutions, for a...

  • Office & Accounting Administrator

    2 weeks ago

    Toronto, Ontario, Canada Markham Offices Full time

    Do you love working in a fast pace environment, where you are constantly make meaningful contributions daily?We are looking for an amazing Office Admin & Bookkeeper to support our growing team and company long term.This role is very dynamic in nature and has a big impact to the teamEfficiency is a big part of our company culture. To us this means being able...

  • Talent Aquisition Business Partner

    3 weeks ago

    Toronto, ON, C6A, Ontario, Canada La Salle Network Full time

    The ideal candidate will have experience in all areas related to the human resources field. They should be comfortable onboarding new candidates and collecting necessary background information as well as assisting employees while at work. This candidate should work closely with management in order to provide training for employees and establish ways to...