Technical Coordinator
3 days ago
**Technical Coordinator - Road and ROW Position**
The City of Markham seeks a skilled Technical Coordinator to oversee design packages, permits, and construction activities within the public road allowance, providing professional customer services and addressing resident complaints.
**Job Summary**
Reporting to the Manager, Utility & Right-of-Way (ROW), this position will be responsible for:
* Reviewing design packages for Capital, Development, and third-party projects
* Overseeing and processing all types of Road permits
* Monitoring City assets and construction activities
* Providing professional customer services and addressing resident complaints
* Leading and directing activities of staff, including ROW Technicians and seasonal staff
**Key Responsibilities**
* Oversee and assist with review and processing of plans and applications, issue permits and collect fees related to all types of road permits
* Review plans and applications, attend meetings and coordinate departmental comments to ensure new development and capital projects conform to requirements
* Retain, prepare and administer service contracts and studies
* Liaise with all business units and departments as needed to complete tasks assigned
* Prepare and coordinate correspondence, council reports, briefing notes, presentation, contract drawings and statistics for the public, agencies and other departments
* Assemble and extract statistics for various annual benchmarking and reports
* Manage and implement data collection programs related to Operations assets and infrastructure inventory database
**Qualifications**
* Minimum of 2-3 year Community College Certificate/Diploma in Civil Engineering Technology
* Minimum of an OACETT designation of C.Tech, C.E.T., C.L.A. or equivalent
* General knowledge of roads and parks design, maintenance and/or construction of municipal infrastructures, with a minimum of 5-7 years related experience
* Demonstrated project management experience
* Proficiency with ESRI ArcMap (GIS), Auto Cad, Hanson, Microsoft Office (Excel, Word, Access, Outlook), and various infrastructure management programs
* Excellent communications, customer service and interpersonal skills
**Skills and Competencies**
* Service Excellence: Leads and supports staff in meeting or exceeding service standards when interacting with customers
* Change & Innovation: Effectively implements change and supports and involves staff through change transitions
* Teamwork & Relationship Building: Leads and supports staff in working together collaboratively, fosters teamwork and inclusion, and cultivates relationships
* Communication: Models active listening and clear communication, and supports staff members in communicating effectively
* Accountable Results Oriented: Role models ethical behaviour and accountability; clarifies expectations, policies and legislation and supports staff in meeting them
* Management & Leadership: Supports a positive work environment, develops and enables staff, sets clear expectations, provides regular feedback, and addresses performance
**The City of Markham is committed to inclusive, accessible and barrier-free employment practices and to creating a workplace that reflects and supports the diversity of the community we serve.**
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