Sales Operations Analyst

2 weeks ago

Slemon Park, Canada Standard Aero Full time
Job Title: Salesforce Analyst

The Salesforce Analyst plays a critical role in supporting the Airlines & Fleets (A&F) Sales, Marketing and Customers team, as well as supporting functions. This position is responsible for supporting the Salesforce CRM database for the A&F division, including system development, deployment, and support.

Key Responsibilities:
  • Support the overall strategy and execution for the A&F division's utilization of Salesforce, including coordinating with stakeholders to ensure seamless integration across the organization.
  • Plan and maintain the currency of the database, coordinating with the company's specialist IT division and third-party vendors as required.
  • Coordinate with other divisions and corporate leadership to ensure the best value for money relating to the Salesforce platform investment.
  • Ensure data accuracy and scrub the data as required, policing prescribed menu item lists to combine data accuracy with ease of use.
  • Support user requests for data, such as targeted marketing campaigns and strategic planning purposes.
  • Develop specific user dashboards as required, working with the St. John's IT team.
  • Provide regular reports to enable leadership and facilities management teams to accurately track captured sales and customer demand versus induction capacity.
  • Plan and facilitate user training as required.
  • Create process documentation to facilitate process adoption.
  • Support marketing campaigns, events, and social media marketing by working with Sales & Marketing teams.
  • Support sales forecasting by recognizing past trends to predict future sales.
  • Support sales agreements generation, execution, and tracking (contracts).
  • Support the Inside Sales & Bid Development teams with key pursuits & scheduling.
  • Link with multiple internal support departments as necessary.
  • Assist with annual expense budgeting processes.
  • Support and drive key projects/initiatives.
Requirements:
  • Completion of a related 4-year post-secondary education (e.g. Bachelor's degree) or 5 years of directly relevant experience (Sales, Engineering, Marketing, Finance, IT, etc.).
  • Experience with sales/marketing computer information systems (i.e. programming language), including Salesforce or a similar CRM tool.
  • Aptitude for Dashboard creation, key performance indicators, and visual representations of metrics.
  • Intermediate or advanced power user of MS Office Suite, focusing on MS Excel.
  • Possesses strong aptitudes in the areas of attention to detail, analytical thinking, business acumen, and project management.
  • Experience working with a team of professionals, including remote/international.
  • Strong planning, organizational, analytical, interpersonal, and oral/written communication skills.
  • Industry-related experience preferred.
About StandardAero:

StandardAero is an industry leader in MRO services and customized solutions in the aerospace field. Our shared values and learning-based culture inspire our team to exceed their potential and power our customers' missions worldwide.

Benefits:
  • Health and Dental coverage
  • Company pension with 5% Company match
  • Paid Sick and Vacation time
  • Bonus opportunities
  • Short & Long Term Disability
  • Life & AD&D Insurance
  • Learning & Training opportunities

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