Technical Solutions Specialist

4 weeks ago

Montreal, Quebec, Canada Graitec Full time
About Graitec Group:

GRAITEC Group Company is a global software editor leading Building Information Modeling (BIM) solutions and helping its architectural, engineering, construction, and manufacturing customers to digitize and industrialize their processes to improve performance and build a sustainable tomorrow.



Ambitious and fast-growing environment: We see ourselves as a 30-year-old startup, having doubled our revenue in the last 3 years thanks to both organic and inorganic growth and targeting 500m€ revenue in 2024 (join us to make it happen).



We strongly believe that this growth will continue since the market is only at the beginning of its digitization.



Experts & Talents with strong culture: Our team is made of more than 700 outstanding talents with a strong management team to execute our mission.



A true international group: Graitec serves more than 200,000 customers worldwide with over 50 offices in 13 countries, enabling us to meet our customer needs around the globe.



A market leader: We are one of the largest AUTODESK Platinum Partners and the only one operating at a worldwide scale with an equal split of business between Europe and North America, enabling Autodesk solutions thanks to our own GRAITEC Software.



Strong products serving the construction & manufacturing industries: Through Autodesk products Add-ons like PowerPack to more complex solutions to enable simulation, fabrication & management of our customers projects, GRAITEC is proud of its 150+ developers innovating each day to accelerate our customers performance.



We are driven to hire the best people, with diverse experiences, and provide them with the resources that empower them to achieve their full potential. This ultimately enables our organization to provide the very best customer experience and solutions that help our customers navigate and implement technologies and services that prepare them for sustainable growth.

Overview:

The Technical Solutions Specialist has a focus on both presales and post-sales of the StrucSoft product line. The role is predominantly a customer focused role with three main areas of involvement:

  • 40% pre-sales support (demonstrations, early discussions, product meetings)
  • 40% post-sales support (training, consultancy, support)
  • 20% Product development (supporting the development team, developing documentation, video's, whitepapers etc.)


Pre-Sales Support:

  • Running demonstrations and interactive discussions with the customer and prospects
  • Scoping out the requirements and providing a technical proposal for the customer
  • Working closely with the customer to provide "best in class" advice
  • Configuring the customer workflows and advising on best practice
  • Support the solution lines sales


Post-Sales Support:

  • Working with the customer on providing a training/development program for a successful implementation
  • Run all levels of training and consultancy based around standard material and real-world projects
  • Working with the customer on their implementation
  • Ongoing support with the customers


Product Development:

  • Supporting the development team on functionality, and future requests
  • Becoming the go to person for the customer to feedback issues, wish list functionality, and good news
  • Working with the country manager or solution lines sales rep on case studies
  • Developing localized training material, competitor comparisons, white papers, and webinars


Key Success Indicators:

  • Collaborate and work efficiently with the solution line sales rep in your geographical region to help drive awareness and promote StrucSoft
  • Help win new business through demonstrations / prospect discussions
  • Nurture current customers with the aim to add additional licenses
  • Nurture current customers to renew
  • Help the solution lines sales rep run quarterly webinars
  • Ensure accurate data is entered into our Microsoft Dynamics CRM system when dealing on support cases
  • Contribute to marketing activity (creating social media or technical blog posts monthly) - validated by Marketing according to corporate guidelines
  • Active participation and contribution into our global StrucSoft Solution community
  • Work with the Global technical enablement manager to help improve processes and documentation
Responsibilities:
  • Revit drafting experience, using Revit in the workplace
  • Worked with or familiar with StrucSoft solutions
  • Experience in light steel, light wood framing design, offsite construction design, or similar relevant experience
  • Experience delivering high level customer service
  • Minimum 2 years experience drafting in the construction, architectural or engineering industries
  • Knowledge and experience with other Autodesk software ie: Construction Cloud, BIM360, Navisworks, etc.
  • Basic understanding of construction methods and documentation


Nice to have:

  • Experience working in a software company, Dev-Ops or other software development platforms
  • Knowledge of CNC machinery
  • Previous experience working in pre or post sales customer service positions
  • Previous experience providing professional training, especially surrounding software, or drafting.
  • Knowledge in BIM & BIM Processes
Qualifications:
  • Valid Canadian passport – Travel into the US is a requirement
  • Driver's License as this role will require travelling
  • Excellent interpersonal skills, including face-to-face, telephone and written communication skills
  • Professionalism, personal integrity, and reliability
  • A positive 'hands-on' work ethic
  • Ability to learn new environments and be passionate about real customer success
  • Capacity to work in an international environment
  • Adaptability, autonomy, clarity in communication and collaborating effectively
  • Driving for results and positive energy
  • Highly structured with strong attention to detail while coming up with pragmatic solutions
  • Strong French and English communication skills, both oral and written.
Interview Process:
  • Introduction / get to know discussion with Talent Acquisition Partner
  • Screening with Thais, Hiring Manager
  • Screening with peer of hiring manager or team member
  • Final Interview

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