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Sales Engineer

2 months ago

Montreal, Quebec, Canada Positron Access Solutions Full time
Job Description

Job Title: Sales Engineer - Network Solutions Specialist

Company: Positron Access Solutions Corp

Location: Montreal, Canada / Quebec (or other Canadian or US locations)

Job Type: Full-time

Industry: Telecommunications Equipment Manufacturing

Job Description:

Overview:

The Sales Engineering team at Positron Access Solutions Corp is responsible for pre and post sales technical engagement with customers, including product and technical presentations, network design assistance, professional services, and level-2 technical support. This role involves demonstrating Positron product capabilities, and assisting with lab and field trials (demos, evaluation, and training) for assigned accounts.

Responsibilities:

  • Provide overall pre and post sales technical responsibilities for selected accounts
  • Support the sales team with webinars, technical documentation, site survey analysis, and bill of materials preparation/review
  • Prepare and deliver technical sales-oriented presentations to customer's technical staff and senior management
  • Work with customers to design and architect network solutions to their access applications needs
  • Capture, articulate, and prioritize customer requirements
  • Provide input to strategic sales and marketing plans
  • Assist customers in configuring and testing products and networks in lab and field trials
  • Provide expertise on particular technical issues or specific network architectures and applications
  • Conduct technical customer training sessions
  • Provide professional services, including site surveys and installation services

Requirements:

  • Excellent oral and written English communications skills
  • Strong interpersonal skills
  • Experience with deploying and managing routers, switches, and premise devices
  • Experience in supporting a level-1 helpdesk team, and direct experience in handling level-2/level-3 escalated support cases
  • Strong troubleshooting skills
  • Clear understanding of networking technologies at all Layers of the OSI model
  • Strong technical account management, customer service, and project management skills
  • Working knowledge of Ethernet, VLAN/QoS, TCP/IP, DOCSIS, xDSL. Knowledge of G.hn, MoCA, and XGS-PON is highly desirable
  • CCNA or equivalent certification is highly desirable
  • Travel requirement: up to 50%