Manager, Digital Product

3 weeks ago

Toronto, Ontario, Canada Voilà Full time

Requisition ID: 181244

Career Group: Corporate Office Careers

Job Category: E-commerce Digital Product Management

Travel Requirements: 0 - 10%

Job Type: Full-Time

Country: Canada (CA)

Province: Ontario

City: Toronto

Location: Sobeys Innovation Hub

Postal Code: M5V 1X6

Voilà is a new team dedicated to launching and scaling Sobeys new e-commerce grocery home delivery business. This is a rare opportunity to join a start-up within a larger organization. You will help launch and operate a new brand in the Alberta, Ontario and Quebec markets powered by Ocado Group's world-leading e-commerce grocery platform. We are looking for experienced, passionate, curious, customer-obsessed, and entrepreneurial individuals to join a diverse and driven team whose mission is to help Canadians stay one step ahead of their busy lives. Voilà will be the most reliable and convenient way for Canadians to shop for groceries. Your groceries delivered. Just like that.TM

Ready to Make an impact?

We are looking for a Manager, Digital Product to join our team at Voila. In this new role, you will be leading the product strategy, roadmap, and execution, collaborating with cross-functional teams to deliver exceptional user experiences. The ideal candidate will have a strong background in product management, stakeholder management, and technical acumen, along with experience in analytics tools and working with various technology systems.

Here's where you'll be focusing:

  • Use variety of methods to collect, organize and summarize customer feedback
  • Conduct and participate in interviews and meetings with business stakeholders to collect, organize and summarize business feedback and ideas
  • Prioritize feedback and ideas into themes, and work with IT stakeholders and other delivery partners to organize into a product roadmap with dates and impacts to business financial targets
  • Create and share versions of the roadmap with key technology partners to communicate expectations and manage overall timelines
  • Follow up on key deliverables that drive roadmap execution using project management and/or agile techniques as appropriate
  • Understand technical roadblocks with assistance from IT stakeholders and participate in sessions to either resolve or identify alternative paths to solve
  • Mediate conflicts on problems and solutions between IT and business, or different business teams to find compromises
  • Use and/or understand other technology systems as appropriate to solve issues
  • Work closely with key technology partners to ensure business problems are well understood and solutions will solve the underlying problem
  • Identify and manage relationships with new technology providers and partners when more appropriate than existing tools and providers
  • Manage releases, including planning and tracking metrics for success, communicating impacts to affected teams, and following up on any issues or key learnings, and summarizing results for executives

What you have to offer:

  • 2+ years of experience with Ocado Smart Platform (OSP)
  • 5+ years of product management experience in a large organization, including stakeholder and project management, agile development, and effective communication
  • 2+ years of experience with analytic reporting tools (e.g., Tableau) and SQL
  • 1+ years of experience in web and/or mobile analytics (e.g., Google Analytics)
  • Experience with at least two of the following: SAP, Salesforce, Microsoft Azure, Stibo Systems, OpenText
  • Proven ability to negotiate contracts with suppliers/contractors
  • Bachelor's degree in a relevant discipline or equivalent experience
  • Strong active listening skills and empathy to understand customer and stakeholder needs, advocating for them throughout the process
  • Strategic thinking to prioritize requests from various teams and identify overarching themes to build on prior successes
  • Excellent communication and relationship management skills to gain alignment on solutions and effectively communicate business results
  • Knowledge of Grocery eCommerce and relevant technologies

#LI-Hybrid #LI-LM1

We offer teammates competitive total compensation packages that will vary by role and location. Some websites share our job opportunities and may provide salary estimates without our knowledge. These estimates are based on similar jobs and postings for general comparison, but these numbers are not provided by or monitored for accuracy by our organization. We look forward to discussing the specific compensation details relevant to this role with candidates who are selected to move forward in the recruitment process.

Sobeys is committed to accommodating applicants with disabilities throughout the hiring process and will work with applicants requesting accommodation at any stage of this process.

While all responses are appreciated only those being considered for interviews will be acknowledged.

We appreciate the interest from the Staffing industry however respectfully request no calls or unsolicited resumes from Agencies.

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