Digital Account Manager

Found in: beBee jobs CA - 7 days ago

Toronto, Ontario, Canada Evolving Web Full time

Do you want to work at a growing digital agency to foster client relationships and build client success? Do you enjoy collaborating on technical and creative strategies, tracking project progress and success, and working to understand the long-term objectives of clients?

We want to evolve with you We are looking for someone with 6+ years experience of working in the digital project management space. In this role, you'll collaborate with our project management team and our sales team and take a lead in client communications.

In your role as Digital Account Manager, you will be expected to:

Serve as the lead point of contact for clients (both large-scale web design and development projects, and on-going evolution and support projects)
Deepen your understanding of Evolving Web's services and strengths and how we support our clients
Understand each client's business model
Build and maintain strong, long-lasting client relationships
Negotiate contracts with new clients and manage contract renewals
Develop trusted relationships with stakeholders
Ensure the timely and successful delivery of projects according to customer needs and objectives
Clearly communicate the progress to clients and to the leadership team
Work with the sales team to understand client needs and look for opportunities to expand our service offering
Forecast and track key account metrics and report on the status of all accounts
Assist with challenging client requests and know when to escalate to the leadership team

Requirements

What kind of skillset do you need to be successful in your role within the Evolving community?

You have 3-5 years of agency experience
You have a proven track record of successfully managing web design and development projects
You have an understanding of Evolving Web's services and how to position them
You are an excellent listener and have the ability to understand client needs
You have good estimation skills
You follow and understand digital best practices, technologies, and trends
You are motivated by managing client relationships and handling multiple projects at once.
You are comfortable with public speaking and presenting to stakeholders
You have experience using CRM and project management software
You have experience tracking goals and results
You contribute to the culture of the agency and participate in activities that develop a feeling of belonging to it.
You have excellent communication skills preferably in both French and English
You have experience supervising others

What kind of person usually gets along easily with us?

Someone who feels better products come from a collaborative work process
Not afraid to voice your opinion but open to any input
Organized and able to work on several projects concurrently;
Creative and curious, you're not afraid of learning new tools or responsibilities;
Strong team player, problem-solving and leadership skills.

Bonus for:

A background in digital design, development, or marketing
Experience using Drupal or WordPress

Benefits

Work on important projects for public sector clients, such as Tourisme Quebec, Princeton University and the Government of Canada.
Give feedback to team members and help team members grow and improve their skills
Work as part of a multi-disciplinary team of designers, developers, and strategists
Receive mentorship on how to grow as a leader, improve your skills, and deliver quality products.
Take ownership of the outcomes of the projects you work on and step in to help other projects when needed
Be part of a diverse multilingual team spread across many countries.
Receive encouragement and support to optionally write blog posts under your own name and present at conferences.
Have a competitive salary and a good work life balance.
Join a remote friendly agency that is based out of Old Montréal.
Work with dedicated people in a fun and friendly environment
Health Insurance

Evolving Web focuses on Sales and Marketing, Web Design, Mobile Application, Website, and Advertising & Creative Agencies. Their company has offices in Montreal. They have a small team that's between 11-50 employees.
You can view their website at or find them on LinkedIn.

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