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Lead Supervisor I

2 months ago

Toronto, Ontario, Canada Tapestry Full time

Lead Supervisor role requires exceptional performance, adaptability, and leadership skills to drive sales and operational success in a luxury retail environment.

The ideal candidate will possess strong business acumen, excellent communication skills, and the ability to work effectively in a fast-paced environment. They will be responsible for leading a team, driving sales growth, and ensuring operational excellence.

Key Responsibilities:
  • Drive sales growth through effective leadership, coaching, and development of the sales team
  • Develop and implement sales strategies to meet business objectives
  • Manage daily operational tasks, including inventory management, visual merchandising, and customer service
  • Lead by example, demonstrating a strong work ethic, and a commitment to excellence
  • Build and maintain strong relationships with customers, colleagues, and stakeholders
  • Stay up-to-date with fashion trends, competitor activity, and market developments
  • Collaborate with the Store Manager and Assistant Store Manager to achieve business objectives
  • Develop and implement operational processes to improve efficiency and productivity
  • Ensure a positive and inclusive work environment, promoting a culture of respect and teamwork
Competencies:
  • Drive for Results: Consistently exceeds goals, demonstrates a strong work ethic, and is results-driven
  • Customer Focus: Dedicated to meeting customer needs, providing exceptional service, and building strong relationships
  • Creativity: Develops innovative solutions, thinks outside the box, and is open to new ideas
  • Interpersonal Savvy: Builds strong relationships, communicates effectively, and is a team player
  • Learning on the Fly: Adapts quickly to new situations, is a versatile learner, and is open to feedback
  • Perseverance: Demonstrates resilience, persistence, and a strong commitment to achieving goals
  • Dealing with Ambiguity: Thrives in uncertain environments, is adaptable, and makes informed decisions
  • Strategic Agility: Develops and implements effective strategies, thinks critically, and is forward-thinking
  • Building Effective Teams: Fosters a positive team culture, develops strong relationships, and promotes collaboration
  • Managerial Courage: Provides constructive feedback, takes calculated risks, and makes tough decisions
Requirements:
  • 1-3 years of previous retail experience, preferably in a luxury retail environment
  • High school diploma or equivalent; college degree preferred
  • Knowledge of cash register systems, basic computer skills, and ability to use iPad/laptop, Mobile POS, and Internet
  • Ability to work a flexible schedule, including nights, weekends, and holidays