Concierge

4 weeks ago

Ottawa, Ontario, Canada Minto Group Full time

CONCIERGE

Location: 185 Lyon Street

Build your future at Minto

Since 1955, we've been proudly building better places for people to live, work and play, one home and one relationship at a time. To us, it's all about special moments — like the thrill of a new apartment, the pride in owning a first home, or a growing investment partnership. We recognize this continues with great employees, like you, and would love for you to join us on our mission. At Minto we welcome change, celebrate new ideas and provide you with the resources, professional training and diverse opportunities to grow your career.

Your offer will include:

  • Competitive salary
  • Employee recognition platform - Be rewarded by your colleagues for your contributions
  • Many exciting career opportunities

Your role on our Team: The Concierge is responsible for maintaining best in class customer service with our residents/visitors in the building.

In this role, you will:

  • Maintain resident database, which includes, processing changes to residents;
  • Ensure scheduled maintenance plans for property and equipment are assigned to personnel so that they can be completed on a timely basis, reviewing concerns / issues raised during the performance of these maintenance plans with management to pro-actively address concerns / issues thereby minimizing unplanned downtime;
  • Perform all facets of the job in accordance with the legislation applicable to the jurisdiction, including: Health and Safety standards, WHMIS, AODA, PIPEDA and Human Rights;
  • Coordinate access for Minto staff and contractors for occupied and vacant spaces as well as common areas; ensuring proper notice is given as required;
  • Use of the ERP system, Yardi, to record information and perform job activities;
  • Supports team goals, objectives, operations and strategy for properties outlined by management;
  • Utilize a computerized maintenance management system and ensure all service notifications, orders and purchase requisitions are input into Yardi in an accurate and timely manner;
  • Responds to all resident related issues promptly and courteously in a professional manner, informing management when applicable and if follow-up is required;
  • Ensures that proper notice is given in advance of entering occupied suites and/or that the resident has authorized entry in advance;
  • Prepare mass and individual resident communication, for example, upcoming events, repairs, changes to management, etc.;
  • Greets, acknowledge and welcome arriving and departing guests;
  • Demonstrates good listening skills, asks questions to clarify;
  • Screens and co-ordinates access for visitors, contract and service people;
  • Maintains up to date and accurate information on current events, local services and attractions;
  • Receives and coordinates deliveries for guests;
  • Books meeting rooms when required;
  • Maintains coffee station in lobby;
  • Assign parking passes and administration of this;
  • Assists guests with luggage, parcels etc.;
  • Accepts laundry/dry cleaning from guest and ensures it gets processed;
  • Monitors all video, alarm and communication systems;
  • Monitors premises to ensure building is safe and secure;
  • Performs and carries out emergency procedures as required;
  • Verifies all visitors prior to entrance;
  • Monitors traffic outside of building, entrance and garage ;
  • Maintains log books of activities, maintenance requests, problems and key distribution;
  • Ensures front desk/work area is neat and tidy at all times;
  • Reports complaints and service breakdowns;
  • Reports all guest comments and suggestions;
  • Ensures Minto Customer Service Standards are implemented at all times;
  • Other duties within the scope, spirit and purpose of the job, as requested by management.

We would like you to have:

Education: High School is an asset.

Experience: A minimum of one to two (1-2) years of work experience is required.

Skills, Knowledge and abilities:

  • Flexible schedule
  • Bilingualism is an asset
  • Ability to influence without authority / Directing others
  • Interpersonal skills
  • Ability to multi-task
  • Effective Communication skills- listening, written and verbal
  • Customer Service oriented
  • Collaborative and Team Player
  • Microsoft Office (Word, Excel and PowerPoint), Outlook
  • Problem Solving skills
  • Attention to detail
  • Knowledge of Yardi considered an asset

Our future is better together. Apply now and join us

Minto is an equal opportunity employer committed to fostering an inclusive and accessible environment. We are dedicated to building a workforce that reflects the diversity of the community in which we live, including those with disabilities. Should you require accommodation or support in any aspect of our recruitment and selection process, we will work with you to meet your needs.

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