Customer Success Mgr, Canada Strategic Account Services
4 weeks ago
This role is based in our Toronto office.
The Canadian Strategic Account Services (SAS) Core organization is seeking a Customer Success Manager to help shape the future of the program.
The Customer Success Manager drives business growth for some of the largest Sellers on the Amazon Canada Store, ensuring Seller satisfaction by delivering an optimal level of service through strategic insights and relentlessly high operational standards.
In this role, you will own building and executing strategic joint business plans with your Sellers; collaborating with them to explore innovative ways to identify and execute new selection, merchandising, traffic and conversion drivers, and operational improvement opportunities.
The ideal candidate for this role should possess strong client management skills with the keen ability to work backwards with Sellers to identify and prioritize the right inputs and outputs to deliver value and growth.
They will be able to manage multiple workflows in a fast-paced work environment and surface program suggestions and areas of improvement to leadership.
Above all, they should demonstrate a high level of ownership and the ability to embrace and navigate ambiguity and complexity.
They are agile, inventive, and an advocate for their Sellers experience on the Amazon Canada Store. If you are interested in growing Amazon's leading brands, then we're interested in youKey job responsibilities
Customer Success Managers are responsible for driving Seller business growth by providing customized insights and recommendations, educating selling partners regarding relevant tools, products, and services, and delivering a positive experience with our program.
The key responsibilities of a Senior Customer Success Manager include but are not limited to:Business Growth
- Identify, action and/or provide advice on how to improve business input metrics that drive growth and improve end customer experience. Identify what is hindering growth, assist with developing solutions, and testing.
- Analyze data and trends to identify, action and/or influence long term to maximize potential for your assigned portfolio of Sellers.
- Act as a strategic and influential partner for your Sellers. Seek out new opportunities for customers and Sellers that drive towards their goals. Create tailored solutions and recommendations where out of the box thinking is required. Present compelling value propositions using a strategic and consultative approach.
- Lead business strategy development and design long term account plans.
- Implement and track metrics to record the success and quality of your portfolio of Sellers. Use these metrics to guide your work and uncover hidden areas of opportunity.
- Build effective working relationships with your Sellers; be a trusted advisor and a business advocate.
- Deliver timely, accurate and professional operational support to all Sellers in your portfolio within a specified SLA.
- Drive optimal program and Customer Success Manager satisfaction.
- Work with other partner teams to assist cross-functionally to resolve Seller issues and questions quickly with high quality.
- Play a "consultant" role with oversight of key strategic activities that are underway for the Seller. Work with manager to follow up, escalate, and clear blockers as appropriate. Advocate as the voice of the customer internally, using data and anecdotes to drive prioritization.
- Educate Sellers on how to drive incremental growth on Amazon through frequent education on tools, policies, products and programs. Maintain in-depth knowledge in these areas to keep Sellers informed of new opportunities and tie recommendations to their specific goals and value proposition.
- Improve team efficiency and optimize previously defined processes.
- Assist with the design of tools, standard operating procedures and processes of Seller Services.
- Work with manager to Identify, quantify, and define feature enhancements and new products to improve Amazon Canada product based on customer feedback, data analysis, and feature gaps with competitive products.
- Aggregate themes and data to advocate to function as Voice of the Seller with owning teams to address opportunities at root cause level.
- Own project status communication. Consistently impart clear and concise summaries for the projects you own to your leadership/management team and are effective at answering questions in detail.
We are open to hiring candidates to work out of one of the following locations:
Toronto, ON, CAN
BASIC QUALIFICATIONS
Basic qualifications
Experience: 4+ years professional experience in Buying, Merchandising, Planning and/or relevant experience within Customer Success, Account Management ,Management Consulting and/or relevant experience in negotiating, nurturing, and growing customer relationships.
Education:
Bachelor's degree or equivalent.
Goal Attainment:
Demonstrated success identifying business opportunities for clients and increasing adoption and utilization of company products.
- Relationship Development Proven track record of building and cultivating relationships with internal and external stakeholders driving decisions collaboratively, resolving conflicts, and ensuring follow-through.
Communication:
Excellent verbal and written communication.
Data Analysis:
Analytical problem-solving ability. Uses data analysis, reporting, and forecasting to guide business decisions.
Planning:
Track record of developing business plans with a demonstrated ability to effectively manage multiple projects and priorities across teams in a fast-paced, deadline-driven environment.
- Demonstrated ability to work in a fast-paced environment where continuous innovation is desired and ambiguity is the norm.
- Experience in E-Commerce, Corporate Retail, Consulting and/or B2B
- Superior communication and presentation skills
- Effective territory/account management. Strategy development with multi-phase execution and delivery: planning, opportunity qualification and creation, stakeholder and executive communication, needs analysis, value engineering, services/partner engagement, opportunity management, and negotiation.
- Understanding of retail math and formulas for the purpose of making business decisions.
- Experience using analytical, account management, and productivity tools including Oracle Business Intelligence, CRM tools like SalesForce, Tableau, and Microsoft Office Suites.
Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, disability, age, or other legally protected status.
If you would like to request an accommodation, please notify your Recruiter.-
Strategic Account Manager
4 weeks ago
Toronto, Ontario, Canada Air Canada Full timeJob Description Description Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation. Reporting to the Manager Regional Sales, Central Canada, this role will be responsible to...
-
Director, Customer Success
4 days ago
Toronto, Ontario, Canada Quickplay Full timeSalary: About us-Here at Quickplay we believe in transparency, fairness, and collaboration while we passionately work on some of the toughest use cases in OTT video; and are enthusiastic about massive scale and agility. If you get excited about building the future of OTT video, delivering exceptional customer experiences, and building high performing global...
-
Customer Success Manager
1 week ago
Toronto, Ontario, Canada Audience Republic Full timeSalary: Audience Republic is an all-in-one CRM & marketing platform for events & venues. Our customers are some of the largest names in the world — including events featuring artists like Taylor Swift, Paul McCartney, Post Malone, Elton John, RUFUS DU SOL, ODESZA, and Flume.We are a fast growing technology startup in B2B SaaS, and have raised $12m in...
-
Account Executive
4 weeks ago
Toronto, Ontario, Canada Microsoft Canada Full timeOverviewMicrosoft's enterprise account teams focus on empowering customers on their digital journey. This team is responsible for envisioning new possibilities with late stage, born in cloud, digital customers, helping them deliver solutions that result in targeted business outcomes and driving revenue growth for Microsoft. As an Account Executive - Digital...
-
Customer Success Manager
3 weeks ago
Toronto, ON, C6A, Ontario, Canada Understanding Recruitment Full timeDo you want to be a part of the future of AI-based underwriting?Do you want to implement an extremely complex product?I am currently looking for Customer Success Managers to help build and implement a unique AI platform that pulls data from hundreds of sources to revolutionise the underwriting process.The platform is aimed at commercial insurance providers...
-
Customer Success Manager
1 week ago
Toronto, Ontario, Canada Shift Technology Full timeThe future of insurance starts with AI. To date, Shift Technology's AI-powered products have benefitted more than 300 million policyholders globally by reducing underwriting risk, identifying more fraud, and automating critical tasks throughout the claims process. Shift harnesses the power of AI to enable the world's leading insurance organizations to make...
-
Customer Manager Canada
2 weeks ago
Toronto, Ontario, Canada Swiss Re Full timeAbout the Team The Corporate Solutions Customer Management Team represents all products and solutions to lead the customer experience, sales and business development efforts for a portfolio of strategic customers. We are a collaborative and innovative team working together to deliver a best-in-class customer centric experience. The Customer Manager serves as...
-
Director, Strategic Programs
1 month ago
Toronto, Ontario, Canada Royal Bank of Canada Full timeJob SummaryJob DescriptionWhat is the opportunity? Global Functions Technology (GFT) delivers innovative and impactful technologies for business functions across the enterprise. The team leads the development of IT solutions for Finance, Human Resources, Risk, Audit, Legal and Compliance, in addition to Financial Crime, Fraud Technology, and social...
-
Director, Strategic Programs
1 week ago
Toronto, Ontario, Canada Royal Bank of Canada Full timeJob SummaryJob DescriptionWhat is the opportunity? Are you a talented, creative and results-driven professional who thrives on delivering high-performing applications? Come join usGlobal Functions Technology (GFT) delivers innovative and impactful technologies for business functions across the enterprise. The team leads the development of IT solutions for...
-
Senior Manager- Strategic Initiatives
2 weeks ago
Toronto, Ontario, Canada Royal Bank of Canada Full timeJob SummaryJob DescriptionWhat is the opportunity?The Wealth Management Canada (WMC) Digital and Data Strategy team is seeking a passionate, collaborative and innovative Sr. Manager, Strategy and Visioning that will support the creation and articulation of WMCs Digital, Data and Innovation strategy of today and tomorrow.As a key member of the WMC Digital and...
-
Account Manager
4 weeks ago
Toronto, Ontario, Canada Hertz Canada Full timeSalary starting at $65,000.00 annually + commissions.The Account Manager is responsible for being customer driven and growth oriented to drive business and capitalize on opportunities that result in increased revenue within the corporate segment. Communicates opportunities, challenges, and market trends within assigned territory. This position plays a...
-
manager strategic policy
21 hours ago
Toronto, Ontario, Canada City of Toronto Full timeJob ID: 46370Job Category: Policy, Planning & Research Division & Section: Customer Experience, CX Strategy, Insights & Planning Work Location: METRO HALL Job Type & Duration: Full-time, 1 Temporary (12 month) Vacancy Salary: $122, $163, , Wage Grade 8 Shift Information: Monday to Friday, 35 hours per week Affiliation: Non-Union Number of Positions Open: 1...
-
Sr Vendor Mgr
3 weeks ago
Toronto, Ontario, Canada Amazon Full timeDESCRIPTIONThis job can be based in Seattle, WA or Toronto, ONThe Senior Vendor Manager position is for a passionate customer and category advocate within Amazon, with proven analytical capabilities and project management skills, great attention to detail, and the ability to effectively prioritize and multi-task and a proven record of driving category...
-
Account Executive
2 weeks ago
Toronto, Ontario, Canada Dext Full timeWho we are, what we do & why we do it:We are Dext - the world's leading provider of accounting & bookkeeping automation software. Our products give businesses real-time visibility and control over spend, payments and expenses, and help accountants and bookkeepers reach new levels of efficiency when working with complex financial data workflows. We are...
-
Azure Data
2 weeks ago
Toronto, Ontario, Canada Microsoft Canada Full timeOverviewThe Azure Data & AI Specialist Manager is a leader within our enterprise sales organization. The Azure Data & AI Specialist Manager leads, develops and manages a team of Azure Data & AI Specialists to drive solution opportunity revenue and market share by leveraging the Microsoft Data & AI solutions (Azure Data services) to meet their customers' data...
-
Azure Data
5 days ago
Toronto, Ontario, Canada Microsoft Canada Full timeOverviewThe Azure Data & AI Specialist Manager is a leader within our enterprise sales organization. The Azure Data & AI Specialist Manager leads, develops and manages a team of Azure Data & AI Specialists to drive solution opportunity revenue and market share by leveraging the Microsoft Data & AI solutions (Azure Data services) to meet their customers' data...
-
Toronto, Ontario, Canada Amazon Full timeDESCRIPTION Amazon Canada is a fast-growing business where our business model is evolving with technology and industry trends. We need nimble leaders who move fast, are capable of breaking down and solving complex problems, and have a strong will to get things done in an environment that resembles a start-up. Amazon is seeking to hire and develop leaders...
-
Strategic Data
2 weeks ago
Toronto, Ontario, Canada RBC - Royal Bank Full timeJob SummaryJob DescriptionWhat is the opportunity? The Strategic Data & Insights Lead is responsible for providing strategic communications consultation and support through the collection, visualization, and delivery of strategy-aligned content and data to the internal Wealth Management Technology & Solutions (WMTS) team and applicable stakeholders across...
-
Senior Vendor Manager, Automotive, Canada
3 weeks ago
Toronto, Ontario, Canada Amazon Full timeDESCRIPTIONAmazon is looking for an experienced business leader to join the Hardlines category team on Amazon Canada. The Senior Vendor Manager will be responsible for managing the P&L and setting the strategic direction for a large and diverse business within the Hardlines category. They will work with highly strategic vendors to drive their business...
-
Strategic Sourcing Director
1 week ago
Toronto, Ontario, Canada Mevotech Full timeJoin Our Team at MevotechAbout Us:Mevotech is a trusted leader in the aftermarket auto parts industry. With over 40 years of experience, we're dedicated to engineering excellence, innovation, and delivering exceptional customer experiences. Our commitment to employee wellness and engagement has earned us recognition as one of Canada's Best Managed...