Customer Success Manager

4 weeks ago

Toronto, Ontario, Canada Audience Republic Full time
Salary:

Audience Republic is an all-in-one CRM & marketing platform for events & venues. Our customers are some of the largest names in the world — including events featuring artists like Taylor Swift, Paul McCartney, Post Malone, Elton John, RUFUS DU SOL, ODESZA, and Flume.

We are a fast growing technology startup in B2B SaaS, and have raised $12m in funding.

What will you do?

  • Identify up-sell and cross sell opportunities and deliver against set renewal & expansion targets (North America and Europe)
  • Manage a Book of Business end to end, from onboarding, engagement (3/6/9 month check ins), Success Reviews, WIPs and Renewals
  • Range of customers - segment engagement based on high touch/low touch/strategic
  • Preemptively identify customers that are at risk of churn and work on churn save
  • Assist customers launch marketing campaigns and ensuring they are using best practices
  • Ensure our customers are getting value from our platform and have a clear understanding of their pain points and KPI's they are trying to achieve with Audience Republic.

You are someone who

  • Has at least 2 years experience in Customer Success for a SaaS company
  • Has experience working in a startup environment
  • Self Starter, Startup experience with a solution mindset. Each CSM runs their Book of Business as they would their own company.
  • Experience in the music or events industry - would be nice to have but not a must
  • Is based in East Coast Canada

Why you will love it here

  • You will be part of building something BIG
  • You'll work with GREAT people who genuinely CARE about their work, want to be here, and are smart, motivated, driven and energized.
  • What you work on every day makes a BIG IMPACT on the business and your role will be critical in the success of the company.
  • Have the ability to contribute product ideas regardless of what team you are in.
  • Big opportunity accelerate your career growth faster than almost anywhere else (if you want it and are willing to put in the work)
  • Want to work in a high autonomy environment, and recognise that this also requires accountability and transparency on both sides.

How do we work?

  • #Customer Obsessed - You'll be obsessed with our customer, becoming an expert on their problems and how to solve them. You'll be focused on contributing to an amazing experience for our customers.
  • #Raise The Bar - You are always pushing the boundaries of what you are capable of. You'll be constantly improving and levelling up your skills.
  • #Massive Impact - You think like an owner, and always focus on making an impact on collective goals, not just your own individual goals.
  • #Hungry & Humble - You really want it, are resilient and tenacious. You have a strong work ethic, but also have the humility to receive feedback, or be open to new approaches.

remote work

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