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Lead Supervisor I

2 months ago

Toronto, Ontario, Canada Tapestry Full time

Lead Supervisor role requires exceptional performance, adaptability, and leadership skills to drive sales and operational success in a luxury retail environment.

The ideal candidate will possess strong business acumen, excellent communication skills, and the ability to work effectively in a fast-paced environment. They will be responsible for leading a team, driving sales growth, and ensuring operational excellence.

Key Responsibilities:
  • Lead a team of sales associates to achieve sales goals and provide exceptional customer service
  • Develop and implement sales strategies to drive growth and increase sales revenue
  • Manage daily operational tasks, including inventory management, visual merchandising, and store maintenance
  • Collaborate with store management to achieve business objectives and improve store performance
  • Provide coaching and development opportunities to team members to enhance their skills and knowledge
  • Stay up-to-date with fashion trends and competitor activity to inform sales strategies and product offerings
  • Ensure a positive and inclusive store environment that promotes employee engagement and customer satisfaction
Competencies:
  • Drive for Results: Consistently exceeds sales targets and achieves business objectives
  • Customer Focus: Provides exceptional customer service and builds strong relationships with customers
  • Creativity: Develops innovative sales strategies and visual merchandising concepts to drive sales growth
  • Interpersonal Savvy: Builds strong relationships with team members, store management, and external partners
  • Learning on The Fly: Quickly adapts to new situations and learns from experiences to improve performance
  • Perseverance: Demonstrates resilience and determination in the face of challenges and setbacks
  • Dealing with Ambiguity: Effectively manages ambiguity and uncertainty to achieve business objectives
  • Strategic Agility: Develops and implements strategic plans to drive business growth and improve store performance
  • Building Effective Teams: Fosters a positive and inclusive team environment that promotes employee engagement and customer satisfaction
Requirements:
  • 1-3 years of previous retail experience, preferably in a luxury retail environment
  • High school diploma or equivalent; college degree preferred
  • Knowledge of cash register systems, basic computer skills, and ability to use iPad/laptop, Mobile POS, and Internet
  • Ability to work a flexible schedule, including nights, weekends, and holidays