Technical Helpdesk Representative, Mobility, Radio Division

1 week ago

Montreal, Quebec, Canada Bell Full time

Req Id: 418666

​At Bell, our purpose is to advance how Canadians connect with each other and the world. We achieve this by providing consumers and businesses with the best network technologies in the world, innovative digital solutions and seamless customer experiences. It's all developed and delivered by the members of #TeamBell and we're always on the lookout for people with great skills and experiences.

We value diversity and provide a supportive, inclusive community where all team members can succeed. And through our commitment to environmental, social and governance initiatives, you will feel good about the greater impact you will have - making every day better for people as they connect, work, learn and play.

Join us. You belong at Bell.

Be at the forefront of shaping the best digital connections and next-generation technology in Canada. You'll join the largest, award-winning, high-tech team in our country, working with the brightest minds across many industries.

Bring your ideas and skills as we grow cutting-edge fibre and 5G networks, develop advanced products and services to run on these networks and then enable the delivery of content from our top media properties and services - ensuring that our customers can stay entertained and connected anytime, anywhere.

About us

We are a dedicated Helpdesk to all users of the Quebec Ministry of Cybersecurity and Digital Affairs (MCN Québec). The Wireless Network team is seeking qualified individuals with experience supporting microcomputers, data transfer, and corporate standards. Such attributes will make you an unparalleled asset to our organization.

Key Responsibilities
  • Act as an escalation point towards our Wireless Network vendor (Motorola), to investigate,expedite, and resolve network issues and business affecting problems
  • Rollout projects and deployments into production with assistance of Operation teams
  • Priming root cause analysis and following up on problems with other teams and/or vendor
  • Coordinate activities with other groups including Engineering, Technology Development,Operations, and Real Estate to support Bell Mobility Radio's business needs
  • Process customer requests through utilization of the CRM tool and others
  • Manage and update the inventory system
Critical Qualifications/Competencies:
  • Client facing work experience
  • Solid knowledge and experience on TCP/IP Networks, Voice over IP, DHCP, VLAN, LANs, WANs, Ethernet, Routing, IP Applications
  • Minimum of 3 years of technical experience in a telecommunications environment, including knowledge of telephone networks and voice technology
  • Ability to manage and coordinate multiple customer projects simultaneously
  • CCNA / ITIL certification is an asset
  • A clean corporate and Police security background check is required
  • English knowledge is required: In the course of their duties, this person will be required to interact with French and occasionnally English speaking stakeholders accross Canada
Business Location
  • Location: 4180 Jean-TalonStreet West, Montréal, Quebec
  • Able to work remotely (2 days a month mandatory as scheduled. NOTE: Must be able to go to the office more than 2 days per month if required by the business needs)
  • Available Monday - Friday, 8:00AM - 5:30PM

#EmployeeReferralProgram

Adequate knowledge of French is required for positions in Quebec.

Additional Information:

Position Type: Non Management
Job Status: Regular - Full Time
Job Location: Canada : Quebec : Montreal
Work Arrangement: Remote
Application Deadline: 06/27/2024

For work arrangements that are 'Hybrid', successful candidates must be based in Canada and report to a set Bell office for a minimum of 3 days a week. Recognizing the importance of work-life balance, Bell offers flexibility in work hours based on the business needs.

Please apply directly online to be considered for this role. Applications through email will not be accepted.

We know that caring for our team members is at the heart of a healthy, positive and thriving workplace. As part of our team, you'll enjoy a comprehensive compensation package that includes a competitive salary and a wide range of benefits to support the well-being of you and your family. As soon as you join us, you'll be eligible for medical, dental, vision and mental health benefits that you can tailor to your specific needs. Plus, as a Bell team member, you'll enjoy a 35% discount on our services and access exclusive offers from our partners.

We value the experiences that have shaped who you are, and we know the diversity of your talent will bring even greater strength to our team. At Bell, everyone belongs and you'll feel valued, respected and supported as you grow and reach your full potential.

We also want to make sure that everyone has an equal opportunity to join our team. We encourage individuals who may require accommodations during the hiring process to let us know. For a confidential inquiry, email your recruiter or to make arrangements. If you have questions or feedback regarding accessibility at Bell, we invite you to complete the Accessibility feedback form or visit our Accessibility page for other ways to contact us.

Artificial intelligence may be used to assess parts of your application. Please review our privacy policy (see Phenom for details) to learn more about how we collect, use, and disclose your personal information.

​
Created: Canada, QC, Montreal

  • Support Agent, Service Desk, Radio Division, Bell Mobility

    4 weeks ago

    Montreal, Quebec, Canada Bell Canada Full time

    Req Id: At Bell, we do more than build world-class networks, develop innovative services and create original multiplatform media content – we advance how Canadians connect with each other and the world.If you're ready to bring game-changing ideas to life and join a community that values, professional growth and employee wellness, we want you on the Bell...

  • Support Agent, Service Desk, Radio Division, Bell Mobility

    1 month ago

    Montreal, Quebec, Canada Bell Canada Full time

    Req Id: At Bell, we do more than build world-class networks, develop innovative services and create original multiplatform media content – we advance how Canadians connect with each other and the world.If you're ready to bring game-changing ideas to life and join a community that values, professional growth and employee wellness, we want you on the Bell...

  • Technical Sales Representative

    2 weeks ago

    Montreal, Quebec, Canada St-Amour & Associates, Senc. Full time

    Technical Sales Representative - Chemical & Industrial Industrial and manufacturing, Chemical Sales Our client is looking for a Technical Sales Representative for its Industrial Chemicals division in the province of Quebec. Your main responsibilities will be to ensure regular contact with corporate customers/prospects in the manufacturing sector, and to...

  • Helpdesk Support Representative

    2 weeks ago

    Montreal, Quebec, Canada Ivalua Full time

    Helpdesk Support Representative - Trilingual - Montreal, CanadaThis is an exciting opportunity to develop a new generation of Procurement technologyA "Magic Quadrant" leader, Ivalua's solutions work in a complex global economy. Our innovative Procure-to-Pay solutions include automating customized workflows to request, procure, receive, and pay for goods and...

  • Helpdesk Support Representative

    2 weeks ago

    Montreal, Quebec, Canada Ivalua Full time

    Helpdesk Support Representative - Trilingual (English, French, Portugeuse or Spanish) - Montreal, CanadaThis is an exciting opportunity to develop a new generation of Procurement technologyA "Magic Quadrant" leader, Ivalua's solutions work in a complex global economy. Our innovative Procure-to-Pay solutions include automating customized workflows to request,...

  • IT Helpdesk Specialist

    2 weeks ago

    Montreal, Quebec, Canada beBee Professionals Full time

    BeBee Professionals is looking for an experienced IT Helpdesk Specialist to join our team in Montreal.The successful candidate will be responsible for providing technical assistance and support related to computer systems, hardware, or software. They will respond to queries, run diagnostic programs, isolate problems, and determine and implement solutions.The...

  • Helpdesk Technician- Bilingual

    2 weeks ago

    Montreal, Quebec, Canada CN Investment Division (CNID) Full time

    CN Investment Division (the Division) is your chance to do meaningful work with a smart, imaginative team in a unique and exciting environment. Established in 1968, the CN Investment Division manages one of the largest single-employer defined benefit pension funds in Canada and holds a long track record of solid performance. Approximately C$16 billion is...

  • Senior Mobile Technician with voice radio systems experience to install, maintain and support e

    2 weeks ago

    Montreal, Quebec, Canada S.i. Systems Full time

    Senior Mobile Technician - Oil Sand FacilityOur Calgary client is looking for a Senior Mobile Technician with voice radio systems experience to install, maintain, and support enterprise communication networks at an Oil Sand Facility. This is a one-year contract to start. Candidates must be local to the Fort McMurray area with a Monday to Thursday schedule,...

  • IT Helpdesk Support Analyst

    2 weeks ago

    Montreal, Quebec, Canada BFL Canada Full time

    Job DetailsDescriptionWHO WE AREFounded in 1987 by Barry F. Lorenzetti, BFL CANADA is one of the largest employee-owned and operated Risk Management, Insurance Brokerage, and Employee Benefits consulting services firms in North America. The firm has a team of over 1000 professionals located in 24 offices across the country. Our employees have free rein to...

  • Helpdesk Technical Support Specialist

    2 weeks ago

    Montreal, Quebec, Canada Shakepay Full time

    Welcome to the IT Support Analyst position at Shakepay, a company reimagining financial services to provide every Canadian with a fair opportunity, making it bitcoin-friendly, secure, and rewarding. Backed by renowned venture funds with over $44M raised, Shakepay is trusted by a growing number of Canadians.Individuals who join Shakepay's team contribute to...

  • IT Helpdesk Support Analyst

    2 weeks ago

    Montreal, Quebec, Canada BFL CANADA Full time

    We offer more than a job, we offer a career We support our employees to shape their career by encouraging continuing education and investing in training and development. We put our employees at the centre of what we do to allow them to grow personally and professionally, with projects and challenges that are motivating and rewarding. We inspire people to do...

  • IT Helpdesk

    2 weeks ago

    Montreal, Quebec, Canada Atlantis IT group Full time

    IT Help DeskMontreal, QC (Onsite)Long termResponsibilities: Install and configure desktops, laptops, mobile devices, and associated peripherals and related software Perform onsite updates, configuration changes, or software installations and security patches Perform bulk MACDs Provide technical support and setup during special events such as conferences...

  • Technical Producer

    2 weeks ago

    Montreal, Quebec, Canada CBCRadio-Canada Full time

    Position Title:Technical Producer (On Call) (French Services)Status of Employment:Temporary Short-Term (Fixed Term)Position Language Requirement:FrenchLanguage Skills:French (Reading), French (Speaking), French (Writing)Work at CBC/Radio-CanadaAt CBC/Radio-Canada, we create content that informs, entertains and connects Canadians on multiple platforms. Our...

  • Consultant, Resource Mobilization

    2 weeks ago

    Montreal, Quebec, Canada United Nations Full time

    Result of ServiceMeetings of the Advisory Committee on Resource Mobilization and of the technical expert group on financial reporting are successfully discharging their terms of reference, as evidenced by effective recommendations of these bodies to the subsidiary bodies of the Convention that are reflected in their recommendations to COP-16.Work...

  • Technicien de Service Helpdesk Informatique

    2 weeks ago

    Montreal, Quebec, Canada BIXLERS Full time

    _*English job description below _**Technicien de service helpdesk informatique - Niveau 2****Résumé du poste**:Fondé en 1785, Bixlers est un détaillant spécialisé américain de bijoux de luxe qui possède des équipes de fabrication et des bureaux à Montréal, au Canada et au Vermont aux États-Unis. Nous cherchons à développer nos activités en...

  • Agent de support, service à la clientèle, Division Radio, Mobilité

    4 weeks ago

    Montreal, Quebec, Canada Bell Full time

    Code de demande: Chez Bell, on ne se contente pas de construire des réseaux de calibre mondial, d'élaborer des services novateurs et de créer du contenu pour des médias multiplateformes : on transforme la façon dont les Canadiens communiquent entre eux et avec le reste du monde. Si vous êtes prêt à donner corps à des idées innovatrices et à vous...

  • Agent de support, service à la clientèle, Division Radio, Mobilité

    2 months ago

    Montreal, Quebec, Canada Bell Full time

    Code de demande: Chez Bell, on ne se contente pas de construire des réseaux de calibre mondial, d'élaborer des services novateurs et de créer du contenu pour des médias multiplateformes : on transforme la façon dont les Canadiens communiquent entre eux et avec le reste du monde. Si vous êtes prêt à donner corps à des idées innovatrices et à vous...

  • Technician, IT Technical Support

    2 weeks ago

    Montreal, Quebec, Canada CN Investment Division (CNID) Full time

    Are you ready for a change? CN Investment Division (the Division) is your chance to do meaningful work with a smart, imaginative team in a unique and exciting environment. Established in 1968, the CN Investment Division manages one of the largest single-employer defined benefit pension funds in Canada and holds a long track record of solid performance....

  • Technical Sales Representative

    2 weeks ago

    Montreal, Quebec, Canada Vertiv Co. Full time

    ***The Technical Sales Representative is responsible for developing and expanding the overall relationship within assigned end user install base accounts, partner accounts, and facility management accounts. Through regular customer visits the Technical Sales Representative establishes and strengthens key relationships, develops/delivers presentation...

  • Senior Manager, Public Safety Radio Engineering

    2 weeks ago

    Montreal, Quebec, Canada Bell Canada Full time

    Our team is advancing how Canadians connect with each other and the world, and developing breakthrough technology plays a vital role in making our purpose a reality. Contribute your experiences, talents and perspectives as we develop innovative digital solutions and best-in-class networks together. Then, with our commitment to environmental, social and...