Helpdesk Technician- Bilingual

2 weeks ago

Montreal, Quebec, Canada CN Investment Division (CNID) Full time

CN Investment Division (the Division) is your chance to do meaningful work with a smart, imaginative team in a unique and exciting environment.

Established in 1968, the CN Investment Division manages one of the largest single-employer defined benefit pension funds in Canada and holds a long track record of solid performance.

Approximately C$16 billion is actively managed in-house by 95 employees for the CN Pension Plan's approximately 49,800 pensioners and pension plan members.

The Division also manages the assets of the CN Pension Plan for Senior Management and the BC Rail Pension Plan.

The Division's culture is nimble, innovative, collaborative and risk-aware.

As a part of the CN Investment Division team, you will always be learning, adapting, and creating solutions to keep pace in a changing world.

You will also work in a flexible, inclusive, and equity-focused environment with lots of room to thrive and grow your career and skills.

Technology is fundamentally changing the way the world invests, especially large pension funds like ours.

If you are a highly motivated and client-oriented individual able to work with a small IT group, then we could use your help.

We are looking for an IT Technician to support the Division's IT team and work to serve the needs of IT users across all our teams.

Provide first-level technical assistance and ensure tracking of incident requests
Identify, analyze, and resolve technical problems encountered by users
Lend support to the configuration, installation, and maintenance of user workstations and ensure user upgrades are conducted on a periodic basis
Conduct preventive maintenance on IT equipment and apply software updates and security patches according to established procedures
Track and document the organization's IT assets, including computers, peripheral equipment, and software licences. Manage stocks and inventories of IT equipment.
Follow company security policies and raise user awareness of good IT security practices. Assist with the implementation of security measures such as password management, regular backups, etc.
Participate in the planning for future system requirements and in finding innovative solutions

Diploma of Collegial Studies (DEC) in Computer Science and/or pertinent specialized training
Minimum of three to five years of IT user support and network administration experience
Bilingual (French and English)

Good knowledge of Windows 11, Windows Server, Active Directory, VMware, M365, and Scripting PowerShell
Knowledge of M365 office tools
Knowledge of different desktop deployment methods
Good understanding of the workstation configuration process
The Division values diversity and is committed to employment equity.

All qualified applicants will receive consideration for employment without regard to race, colour, religion, sexual orientation, gender identity, national origin, age, physical or hidden disability, or protected veteran status.

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