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Revenue Administrator
2 months ago
About QuadReal Property Group
QuadReal Property Group is a global real estate investment, operating and development company headquartered in Vancouver, British Columbia. Its assets under management total $77.6 billion. From its foundation in Canada as a full-service real estate operating company, QuadReal has expanded its capabilities to invest in equity and debt in both the public and private markets. QuadReal invests directly, via programmatic partnerships and through operating platforms in which it holds an ownership interest.
QuadReal seeks to deliver strong investment returns while creating sustainable environments that bring value to the people and communities it serves. Now and for generations to come.
This role is a key position within the Revenue Administration team at QuadReal, responsible for ensuring the financial integrity of the revenue accounting cycle for assigned land-lease properties. The successful candidate will be responsible for maintaining accurate records, processing transactions, and providing exceptional customer service to residents and stakeholders.
Key Responsibilities
- Maintain accurate and up-to-date records of accounts receivable transactions, lease documents, renewals, tenant information, and adjustments using Yardi software.
- Process all resident charges and manage rentable items, ensuring timely and accurate processing.
- Account for all cash transactions related to resident accounts, maintaining a high level of accuracy and attention to detail.
- Process and post pre-authorized payments from residents in Yardi, ensuring seamless and efficient transactions.
- Review and reconcile monthly rent roll prior to posting, making any necessary adjustments to ensure accuracy.
- Process information for residents moving out, issuing appropriate refund cheques and ensuring a smooth transition.
- Review and aid in rental discrepancies with Property Managers, resolving issues in a timely and professional manner.
- Create correspondence to residents, working closely with the site team to ensure timely delivery.
- Collaborate with the Accounting department to ensure month ends are properly invoiced and accounting-related questions are properly addressed.
- Compile and process collection packages, as required, to ensure timely and effective collection of outstanding balances.
- Support the preparation of relevant files for legal action, ensuring all necessary documentation is accurate and complete.
- Liaise with Property Managers, Regional Managers, and Accounting to ensure appropriate information is received, recorded, and provided as requested.
- Participate in special ad-hoc projects, demonstrating flexibility and a willingness to adapt to changing priorities.
- Identify and recommend process improvements in the Residential Property Administration workflows, driving efficiency and effectiveness.
Requirements and Qualifications
- Two years' relevant experience and post-secondary education preferred.
- Experience in Residential Real Estate is an asset.
- Ability to analyze and interpret Company policies and procedures, as well as relevant Acts and Legislation.
- An energetic self-starter with a willingness to learn and adapt to new challenges.
- Intermediate skills in Microsoft Office software and proficiency with Yardi Voyager is an asset.
- Team-oriented with the ability to develop and sustain cooperative working relationships.
- Attention to detail, high degree of accuracy, and strong adherence to established deadlines.
- Organized and efficient with strong multi-task skills and the ability to work under pressure with limited supervision.
- Excellent interpersonal, communication, and organizational skills.
- Positive, friendly, professional, and customer service-oriented.
- Ability to think logically and solve problems.
- Excellent oral and written communication skills.
