Manager, Digital Product, Self-Service

6 days ago

Montreal, Quebec, Canada Intact Full time

Who needs insurance? Everybody. That keeps us busy. Very busy. At the Intact Lab, we use machine learning, data science, software engineering, AI, agility, UX and design thinking to transform the customer experience for millions of Canadians.

Join our team and get ready to explore, take risks, make mistakes, and learn all day, every day. We'll support your goals with tools, opportunities, and flexibility. It's our employee promise.

Our hybrid work model provides the balance between working from home and enjoying meaningful in-person interactions.

Ready to make your mark?

About the role

Our growing team is looking for a Manager, Digital Product

Are you a veteran digital strategist and a proven people and project leader? Do you have a proven track record of building teams, inspiring direct reports, and launching digital products? Do you have the mindset to conceive product roadmaps that can help propel a business forward?

We've got the perfect opportunity for you

As our Manager, Digital Product, you play a mission critical role in defining and accomplishing our roadmap. You will report to the Director, Web Self-Service.

What you'll do:

  • Hire, mentor, and inspire a multidisciplinary team spanning design, engineering, and product roles.
  • Define the product plan to match the company's objectives.
  • Build a network across the organization to facilitate product roadmap, coordinate deliverables and sequence dependencies.
  • Develop and maintain projects plans, identify deadlines, estimate costs, and oversee the organization and optimal assignation of talent.
  • Lead recruitment, mentoring, 1:1s, performance reviews, and individual career and development planning.
  • Help defines how to best reach the company's objectives.
  • Anticipate and manage problems and take necessary actions to resolve them, proactively remove any impediments.
  • Ensure the Digital Product team has the right tools and independence to perform experiments and track its success.

What you need:

  • 5+ years managing teams.
  • 10+ years relevant experience including 3+ years in project management related to self-service digital products.
  • Experienced with agile Scrum development methodologies.
  • Bachelor's degree or any combination of equivalent education and experience.
  • Excellent written and spoken communication skills, enjoy presenting to executives.
  • Demonstrated initiative, negotiating and coaching skills.
  • Excellent time management and organizational skills.
  • Strong customer service focus.
  • Bilingualism (French / English) – Need to interact on a regular basis with colleagues across the country.
  • No Canadian work experience required however must be eligible to work in Canada.

#LI-Hybrid

What we offer

Working here means you'll be empowered to be and do your best every day. Here is some of what you can expect as a permanent member of our team:

  • A financial rewards program that recognizes your success
  • An industry leading Employee Share Purchase Plan; we match 50% of net shares purchased
  • An extensive flex pension and benefits package, with access to virtual healthcare
  • Flexible work arrangements
  • Possibility to purchase up to 5 extra days off per year
  • An annual wellness account that promotes an active and healthy lifestyle
  • Access to tools and resources to support physical and mental health, embracing change and connecting with colleagues
  • A dynamic workplace learning ecosystem complete with learning journeys, interactive online content, and inspiring programs
  • Inclusive employee-led networks to educate, inspire, amplify voices, build relationships and provide development opportunities
  • Inspiring leaders and colleagues who will lift you up and help you grow
  • A Community Impact program, because what you care about is a part of what makes you different. And how you contribute to your community should be just as unique

We are an equal opportunity employer

At Intact, we value diversity and strive to create an inclusive, accessible workplace where all individuals feel valued, respected, and heard.

If we can provide a specific adjustment to make the recruitment process more accessible for you, please let us know when we reach out about a job opportunity. We'll work with you to meet your needs.

Click here to review other important information about the hiring process, including background checks, internal candidates, and eligibility to work in Canada.

If you are an employee of Intact or belairdirect, please apply for this role on Contact People.

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