Product Owner, Digital Secure Banking

2 weeks ago

Montreal, Quebec, Canada Laurentian Bank Full time

Founded in 1846, Laurentian Bank Financial Group (LBCFG) is a diversified financial services provider whose mission is to help its customers improve their financial health.

The Laurentian Bank of Canada and its entities are collectively referred to as Laurentian Bank Financial Group (the "Group" or the "Bank").


With more than 2,900 employees guided by the values of proximity, simplicity and honesty, the Group provides a broad range of advice-based solutions and services to its personal, business and institutional customers.

With pan-Canadian activities and a presence in the U.S., the Group is an important player in numerous market segments.

This role sits within Laurentian Bank, a subsidiary of Laurentian Bank Financial Group.

Laurentian Bank's digital team is on a mission: to help our customers improve their financial health.

We're looking for a passionate, curious, energetic, self-driven leader to build and manage our digital Secure Banking and Service capabilities.

You will lead key initiatives designed to transform and improve our secure channels (mobile and web), digitize transactions and services and work with fintechs to meet the current and future needs of our customers.


In this role, the Digital Product Owner leads and oversees the conceptualization and development of key capabilities and features of Secure Banking from start to finish.

This include determining the overall vision of products, identifying key capabilities and features, managing/grooming backlogs and deciding which features each product will have according to clients' needs and P& L priorities to drive client acquisition, retention and shareholder value.

The Digital Product Owner envisions, plans, prioritizes almost every detail of the product and ensures that it is market ready.

As a flag-bearer of the product, the agile product owner runs day-to-day activities and strategies involving, among others, market analysis, backlog management and feature development, customer interactions & expectations and supporting business strategies.

LI-MB1

Remote

Responsibilities:

o Customer-centric leader with a passion for building and enhancing digital capabilities geared to improving revenue growth and/or operational efficiencies

o Embrace problems, take ownership in an agile and lean manner to deliver positive business outcomes and realize outstanding performance

o Create, maintain, and prioritize product backlog. Conduct gap analysis to determine product features

o Collect and analyze a variety of various inputs (e.g., industry, competitive, customer and stakeholder feedback) and with guidance, identify key themes and validate assumptions regarding product evolution

o Write and groom user stories in a manner clearly understandable to product teams

o Contribute to development, and validate assumptions pertaining to product vision and strategy

o Collect and analyze a variety of data (e.g. industry, competitive, customer and stakeholder feedback) and with guidance, identify key themes and validate assumptions regarding product features. Use data to validate product roadmap priorities to deliver maximum value for stakeholders & customers

o Set up and conduct customer validation testing and discovery approach

o Ensure product is built to meet regulatory and operational requirements.


o Collaborate with the stakeholder teams to build and drive the digital secure banking and service roadmap including the customer impacts, business/stakeholder value, system dependencies and technological processes, both internal and external.


o Gather input and requirements for initial product development and work closely with partners and IT teams to continuously enhance and strengthen our digital transactional and services capabilities.


o Integrate the voice of the client to shape and fortify the Secure Banking platform and the client's digital experience.


o Define features with applicable acceptance criteria in collaboration with the Digital, Client experience, Product/P&L, Technology (development, security, architecture, etc.), Compliance, Legal, Operations and Fraud cross-functional teams to ensure a clear understanding of the requirements to successfully meet business goals.


o Work with stakeholders and leverage data, insights, industry and competitive trends, and customer feedback to groom and manage a backlog of clearly defined and prioritized features and capabilities.


o Define digital transactional and service strategies in partnership with product, marketing and distribution teams with clear measures of success.

o Identify and partner with Fintechs and other third-party providers to deliver most effectively.

o Support Secure Banking operational excellence, including conducting BAT test and supporting release activities

o Requires the incumbent to be comfortable in both Agile and waterfall methodologies

o Oversees agile lab KPIs and manages effectively burn rates, velocity and effectiveness

Qualifications:

R

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