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Revenue Operations Manager

2 months ago

Toronto, Ontario, Canada Cohere Full time
Who are we?

Our mission is to scale intelligence to serve humanity. We're training and deploying frontier models for developers and enterprises who are building AI systems to power magical experiences like content generation, semantic search, RAG, and agents. We believe that our work is instrumental to the widespread adoption of AI.

We obsess over what we build. Each one of us is responsible for contributing to increasing the capabilities of our models and the value they drive for our customers. We like to work hard and move fast to do what's best for our customers.

Cohere is a team of researchers, engineers, designers, and more, who are passionate about their craft. Each person is one of the best in the world at what they do. We believe that a diverse range of perspectives is a requirement for building great products.

Join us on our mission and shape the future

Why this role?

In this individual contributor role, we seek an experienced Revenue Operations Manager who can help us on our transformative journey to architect and build an industry leading go-to-market engine. The ideal candidate has multidisciplinary Enterprise Technology strategy experience across go-to-market domains (Marketing, Field Sales, Channels, Customer Success, etc.) and is also passionate about 'rolling their sleeves up' and working cross- functionally with a broad set of stakeholders to get things done. This role has a broad scope and seeks a candidate with big-picture thinking, reliable business judgment, transformation experience, influencing skills, and a 'move the needle' mindset. This unique role will directly impact the growth trajectory of Cohere.

As our Revenue Operations Manager, you will:

  • Help us build our go-to-market strategy alongside our pre and post sales leadership team including: product market fit, product price lineup, customer segmentation, coverage model, roles and responsibilities along the pre/post sales lifecycle.
  • Build and manage sales enablement elements including onboarding & the ongoing training of soft skills/product readiness in relation to product launches including: certification and the production/design of sales collateral.
  • Refine the sales team compensation and incentive structure including: plan elements, attainment criteria, base/variableIdentify, implement and own the tools and systems needed to drive productivity (ie. forecasting & opportunity management).
  • Identify, implement and own the tools and systems needed to drive productivity (ie. forecasting & opportunity management).
  • Co-develop the partner and customers success strategy and approach including partner incentives, customer success, health index, technical support tiers.
  • Drive complex x-functional efforts for the company including long-range planning and GTM resource allocation, owning the internal alignment of GTM strategy with other departments (ie. Product, Finance, IT, People).

The Revenue Operations Manager role is a good match for you if you have:

  • 3+ years of professional work experience at a major global consulting firm.
  • 7+ years of experience in Sales Operations or Revenue Operations in a technology/SaaS company.
  • Experience with Enablement in addition to other Revenue Operations areas.
  • Experience building Revenue & Sales Operations programs from scratch.
  • Experience developing and executing integrated GTM strategies to unlock growth.
  • Strong understanding of recurring revenue models, enterprise technology business models and go-to-market strategies.
  • Experience building financial models and forecasting industry trends.
  • Superior analytical and problem-solving skills.
  • Experience engaging with executive senior leadership in a constructive and collaborative manner.
  • A strong sense of ownership & are self-motivated and self-directed.

If some of the above doesn't line up perfectly with your experience, we still encourage you to apply If you consider yourself a thoughtful worker, a lifelong learner, and a kind and playful team member, Cohere is the place for you.

We value and celebrate diversity and strive to create an inclusive work environment for all. We welcome applicants of all kinds and are committed to providing an equal opportunity process. Cohere provides accessibility accommodations during the recruitment process. Should you require any accommodation, please let us know and we will work with you to meet your needs.

Our Perks:

An open and inclusive culture and work environment

Work closely with a team on the cutting edge of AI research

Weekly lunch stipend, in-office lunches & snacks

Full health and dental benefits, including a separate budget to take care of your mental health

100% Parental Leave top-up for 6 months for employees based in Canada, the US, and the UK

Personal enrichment benefits towards arts and culture, fitness and well-being, quality time, and workspace improvement

Remote-flexible, offices in Toronto, New York, San Francisco and London and co-working stipend

6 weeks of vacation

Note: This post is co-authored by both Cohere humans and Cohere technology.