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Senior Revenue Operations Manager
3 months ago
Rewind has moved to a hybrid model of work with our employees working from an office on Tuesdays and Wednesdays. Our office location in Toronto is 350 Bay Street.
About Rewind
Rewind is a service that protects the critical data that powers businesses of all sizes. Our focus is on backing up data that lives in the cloud - in apps like Jira, GitHub, Confluence and Shopify. We are backed by Insight Partners, Inovia, Bessemer and Atlassian Ventures and are proud to be recognized as one of Canada's 50 fastest growing technology companies (2023 Deloitte Fast 50). We invite you to read our startup story to learn where we came from and where we're going.
We care about honesty, we believe in learning from our mistakes, and we support each other as we grow.
Read about our mission, story and values here.
To find out more about our perks, click here.
Some of our Blogs might help you get a better understanding of what we do here. You can find them all here.
Rewind Culture
At Rewind, we believe in the power of our team. We are a group of passionate performance-driven individuals who put teamwork at the forefront of everything we do. We strive to exceed expectations, driving innovation and solutions that propel our customers and ourselves forward. Our dedication to understanding and solving the challenges our customers face drives everything we do.
We believe that fulfillment, both inside and outside of work, is critical to our team's happiness and productivity. We cultivate a positive, inclusive, and engaging work environment where laughter and joy are woven into the fabric of our day to day activities.
Job Description
As a Senior Revenue Operations Manager, you will assume a leadership role within our Revenue team, reporting directly to the VP, Revenue. You will manage an agile team consisting of a Salesforce Administrator and a Junior Data Entry Assistant. Your expertise in data analysis, revenue modeling, and process optimization will be instrumental in achieving revenue goals, enhancing operational efficiency, and guiding cross-functional teams. By providing valuable insights and implementing best practices, you will play a crucial role in shaping the company's revenue growth and overall success. If you have experience with, and are excited by the opportunity to build out a ground up Revenue Operations function within a growing scale-up, this is the role for you
Duties and Responsibilities:
- Establish and maintain sales processes and workflows, ensuring efficiency and effectiveness in lead management, pipeline progression, and deal closure
- Analyze Customer Support data and processes to identify trends, areas for improvement, and opportunities to enhance service quality
- Establish and manage processes for partner relationships, including partner referrals and performance tracking.
- Develop dashboards and reports to provide stakeholders with clear visibility into sales performance, customer support metrics, partner contributions, and overall revenue trends
- Collect, clean, and analyze revenue data to derive actionable insights
- Monitor and report on key processes and KPIs, leveraging this data to produce decks and reporting used for key internal meetings; OKRs, QBRs, Operations, Board and Team meetings
- Optimize Revenue Team workflows and tools to enhance productivity and optimize performance metrics
- Manage a robust technology stack, including; Salesforce CRM, SalesLoft, Sweep, Gong, ZoomInfo, Zendesk, Ada, PartnerStack and more
- Remain educated on Revenue operations trends and best practices, inclusive of implementing AI to optimize personal, team and company efficiency
- Ensure all systems are integrated and functioning properly to support seamless data flow and accurate reporting while working cross-functionally with teams supporting other critical tools such as Metabase and Hubspot
- Document procedures, guidelines, and best practices to facilitate knowledge sharing and onboarding of new team members
- Lead and mentor a Salesforce Administrator to ensure effective CRM management and support, while overseeing and guiding a Junior Data Entry Assistant, providing direction on data collection and analysis
- Work cross-functionally with the Marketing, Finance and Data teams to ensure data consistency and be a key contributor to the annual planning/modeling process
Qualifications
Our ideal candidate has 4+ years of experience in Data, Finance or Revenue/Sales Operations roles, inclusive of 2+ years leading a team or owning a Revenue/Sales Operations function, as well as experience in the SaaS industry and knowledge of subscription-based revenue models.
You also have:
- Advanced proficiency in data analysis tools/techniques; Excel, SQL, BI tools, etc
- Experience with Salesforce CRM and other Sales, Customer Support and Partnership specific technologies
- Strong interest in AI and its applications in optimizing operations
- Excellent analytical and problem-solving skills, with the ability to synthesize complex data into actionable insights
- Strong leadership and project management capabilities to lead initiatives and drive process improvements
- Effective communication and presentation skills to convey complex information to various stakeholders, including senior management
- A collaborative and team-oriented approach, with the ability to work cross-functionally and influence decision-making
- Strong business acumen and strategic thinking, with a focus on driving revenue growth and business success
Additional Information
We strongly encourage candidates of all different backgrounds and identities to apply. Each new hire is an opportunity for us to bring in a different perspective, and we are always eager to further diversify our company. Rewind is committed to building an inclusive, supportive place for you to do the best and most rewarding work of your career.
Our package includes:
- employee stock options
- health benefits
- 3 weeks vacation
- 7 life leave days
- 2 Level Up days for professional development
- 1 volunteer day
- Summer hours (off every other Friday from June - September) and office closed during the holiday break (Dec 23 - Jan 1st)
- 4 week sabbatical after 4 years with us
- paid parental leave
- $5000/year professional development allowance (you can take courses, buy books, attend conferences, cover certifications, etc)
- $1000/year wellness/home office allowance
