Customer Care Representative
2 months ago
We accept the applications from Edmonton location Your Responsibilities
- You will be responsible for documenting the resolution of issues/complaints/service failures using Corelog, TIP Tool, RT or other designated platform);
- You will be responsible for Duty rates, HS codes, documentation, PGA requirements, SIMA,CBSA Audits, Urgent shipment status, corrections to B3s, CARM, Surety Bonds, Duty Drawbacks & Refunds, Customs Compliance, Duty Deferral Programs, Voluntary Disclosures
- Manage and review general escalations/requests from the OCC team such as: request for updated client database; request for updated FTA information;
- Determine pricing and deliver quotes to client for special projects
- Promote and facilitate DAS payment service.
- Promote and facilitate FTA Maintenance service (Regional FTA mailbox)
- Receive requests for special shipment handling and refer same to applicable OCC team.
- Work with client to secure/build/update product databases including static PGA info
- Assist/support CREDIT department in collections/disputes as required Set up COD or ONE-TIME accounts and determine pricing
- Coordinating DDP shipments with overseas team (POA, BIN#, Records Form)
- Review and update client profile notes as required.
- Support Sales Team in securing new business
- Communicate with client base on a regular basis (QBR) Periodic review of invoice reports and related metrics (GP/file) Communicate lunch and learns, industry news, customer webinars etc. to house accounts
If you require an accommodation for the recruitment /interview process (including alternate formats of materials, or accessible meeting rooms or other accommodation), please let us know and we will work with you to meet your needs.
Your Skills and Experiences- High School Degree or Equivalent
- 3+ years of experience in customs brokerage or customs compliance role
- Knowledge of Cargowise system
- Excellent communication skills (both oral and written)
- Advanced computer skills, including full proficiency with Microsoft Office Suite (Advanced Excel)
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