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Customer Service Representative Supervisor

2 months ago

Calgary, Alberta, Canada subsurfaceAI Inc. Full time
About the Role

We are seeking a highly skilled and experienced Customer Service Representative Supervisor to join our team at subsurfaceAI Inc. as a key member of our customer-facing operations.

Key Responsibilities
  • Leadership and Supervision
    • Supervise and manage a team of 1-2 customer service representatives, providing guidance and support to ensure excellent customer service delivery.
  • Operational Management
    • Coordinate and assign tasks to team members, ensuring efficient workflow and effective use of resources.
    • Maintain the operation of computer systems, equipment, and machinery, arranging for repairs as needed to ensure business continuity.
    • Requisition materials and supplies, and organize and maintain inventory to meet business needs.
  • Customer Service and Support
    • Provide exceptional customer service, responding to inquiries and resolving issues in a timely and professional manner.
    • Negotiate with clients to provide services and ensure customer satisfaction.
  • Administrative Tasks
    • Manage and maintain accurate records and reports, as required.
Requirements
  • Education and Experience
    • Bachelor's degree or equivalent experience.
  • Work Environment
    • Willingness to relocate for this position.
  • Skills and Abilities
    • Excellent communication and interpersonal skills.
    • Ability to work in a fast-paced environment with tight deadlines.
    • Strong organizational and time management skills.
    • Accurate and reliable with a focus on customer satisfaction.
What We Offer
  • Benefits
    • Dental plan.
    • Disability benefits.
    • Health care plan.
    • Vision care benefits.
  • Work Environment
    • 40 hours per week.