Accounting Representative
2 days ago
The Composite Accounting Representative - Accounting is a key role within our organization, responsible for achieving Accounts Receivable (AR) targets set out by the Assistant Manager, Collections or Payments. This position requires a thorough understanding of the order to cash pipeline for the Business Unit and industry, as well as the ability to execute collections and payments processing activities.
Key Responsibilities- Trace amounts owed or information regarding payments for an assigned portfolio of customers
- Provide superior customer service, partnering with customers to resolve issues and overcome hurdles for late or non-payment
- Manage incoming requests from both internal and external customers, supplying necessary information and ensuring prompt follow through
- Develop an understanding of issues and opportunities
- Communicate customer, supplier, and internal matters to other CN departments
- Provide first line support to resolve customer disputes and facilitate invoice and payment processing
- Escalate issues and challenges that prevent the timely payment of AR to the appropriate department or manager
- Take necessary actions to improve results under the guidance of managers
- Handle frequent calls or correspondence within Accounting
- Between 1 to 3 years of relevant experience in AR and collections
- Bachelor's Degree in Accounting or Finance
- Chartered Professional Accountant (CPA) Designation
- Fluently bilingual both written and verbal (English, French)
- Knowledge of the railway industry and order to cash processes
- Knowledge of Microsoft Office (Word, Excel, PowerPoint, Access, and Business Objects)
- Knowledge of Systems, Applications and Products (SAP)
The Composite Accounting Representative - Accounting undergoes a structured 7-week classroom training program, followed by a 5-week on-the-job training with qualified Representatives from the team. This comprehensive training program ensures that the incumbent gains a thorough understanding of CN's business, invoicing and collection processes, and policies, as well as the systems used to support accounts receivable activities.
About CNCN is a world-class transportation leader and trade-enabler, committed to programs supporting social responsibility and environmental stewardship. As the only railroad connecting Canada's Eastern and Western coasts with the Southern tip of the U.S. through a 19,500 mile rail network, CN has been contributing to community prosperity and sustainable trade since 1919.
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