Service Advisor
5 days ago
Service Advisor
Inland Truck & Equipment is a leading provider of heavy-duty truck and equipment sales, service, and parts in North America. We're committed to delivering exceptional customer experiences and providing opportunities for growth and development.
As a Service Advisor at Inland, you'll play a critical role in ensuring our customers receive the highest standard of service. You'll be responsible for:
- Greating walk-in customers and promptly answering phone calls
- Scheduling appointments, performing check-ins, and following up with customers throughout the service process
- Providing accurate and thorough estimates, selling related parts and services, and ensuring customer approval before proceeding with work
- Remaining in communication with customers throughout the service engagement
- Proactively contacting customers to schedule preventative maintenance and repairs
- Maintaining a strong working knowledge of warranty parameters for KW chassis and major component suppliers
- Advising customers on vehicle/equipment care and maintenance
- Handling telephone inquiries regarding appointments and work in process
- Complying with provincial/state and local regulations affecting service operations
- Participating in WHMIS and OSHA training
We're looking for a Service Advisor who:
- Has strong interpersonal skills, a team player approach, and a sales-oriented mindset
- Can proactively problem-solve and think logically
- Has good verbal and written communication skills
- Has 3+ years of related experience and/or training, or an equivalent combination of education and experience
- Has a post-secondary diploma or trade certification (an asset)
- Has a strong ability to listen and interpret issues
- Has good mechanical aptitude and organizational skills
- Is proficient in computer skills and can learn new software
- Functions well in a fast-paced environment with a high volume of work
- Is accountable, dependable, and has strong time management skills
- Can lift a minimum of 25 kgs (55 lbs) on occasion
We offer a comprehensive benefits package, including:
- Extended Medical (including Vision)
- Dental
- Prescription benefits
- RRSP with employer matching program
- Long Term and Short-Term Disability
- Life Insurance and Accidental Death and Dismemberment Insurance
- Paid Time Off
- On-going training opportunities
Join our team and take the first step towards a rewarding career at Inland. We're committed to your growth and development, and we're excited to see the impact you'll make.
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