Implementation Specialist

Found in: beBee jobs CA - 2 weeks ago


Vancouver, British Columbia, Canada Trulioo Full time

Position Summary:

Reporting to the Manager, Implementation, we are looking for an Implementation Specialist within the Customer Success department who will be responsible for onboarding and providing technical and business support to our clients and partners. We are looking for a technically sound, team-orientated, customer savvy, and passionate individual looking to make an impact and progress their career.

This is a full-time position in our Mount Pleasant, Vancouver office, walking distance from shops, restaurants, and public transport.

Primary Duties and Responsibilities:

Provide an exceptional customer service experience to ensure that Trulioo maintains our position as the leading trusted partner in Identity Verification
Support complex technical implementations of Trulioo's products and services with key global clients
Support the management and monitoring of beta testing of new product features and enhancements
Collect, diagnose and summarize application issues and escalate to relevant stakeholders internally
Configure and troubleshoot Trulioo products and services with exceptional attention to detail and adherence to our SLAs
Collaborate with other departments including; Product, Development, Dev Ops and Management to build customer feedback loops and drive constant improvement
Training and Education - supporting our clients in their usage of Trulioo's suite of products
Document customer communications and recurring technical issues to support product quality programs and product development
Contribute to Support Knowledge Base Articles and FAQs
Contribute to customer success initiatives when needed

Key Technical Skills:

The ability to think critically, troubleshoot proactively and solve complex customer problems
Comfortable working independently and in a team environment including supporting projects with remote employees in other offices
Strong aptitude with and ability to learn new technologies quickly
Understanding of of relational database management systems and how they integrate with applications
Available to work flexible hours/shifts, including on-call during evenings, weekends and statutory holidays
Capability to excel in a data-driven, metrics-oriented environment
Meticulous attention to detail
Written and verbal fluency in English, other language is an advantage

Education and Experience:

Post-Secondary Degree or equivalent level of technical experience and skills
In-depth knowledge of RESTful API and API integrations
Working experience with JSON is a must. Exposure to Javascript, SQL, , and is also desirable
3+ years of relevant implementation consulting experience
Experience working with Strategic and Enterprise customers
Experience with organization and project management tools such as Jira, Confluence, GSuite, MS Project, etc. is desirable
Ability to thrive in a fast-paced and changing environment with little or no supervision

Trulioo focuses on Enterprise Software, Fraud Detection, Online Identity, and Financial Technology. Their company has offices in Austin, San Diego, Vancouver, and Dublin. They have a large team that's between employees. To date, Trulioo has raised $487.3M of funding; their latest round was closed on June 2021 at a valuation of $1.75B.
You can view their website at or find them on Twitter, Facebook, and LinkedIn.
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